Certificates & Degrees
Accredited Content
Make your training program more meaningful for employees. Many of our courses carry college credit.
Information Retention
As employees continue training, inter-related content builds knowledge.
Industry Recognition
Build an expert team. Master Technician and Master Representative certifications signify the industry’s elite.
Career Growth
Encourage long-term loyalty by integrating our certifications and degrees into your career path.
Build Skills
Acquire immediate knowledge for your current job while pursuing long-term educational opportunities.
Gain Recognition
Know you’re one of the country’s top technicians or customer care professionals with our certifications.
Earn College Credit
Progress on your career path, achieve certifications, and work toward a college certificate or degree.
Learn for Life
Advance your training and your career as you pursue a professional education with lifelong benefits.
NCTI Certifications
Master Technician
Our industry-leading, highly regarded Master Technician Certification Program recognizes leading technicians and engineers. From home broadband cable installation to HFC network and drop installation, five Master Technician certificates cover all facets of technical excellence.
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Master Representative
From selling and service to soft skills, our Master Representative Certification Program empowers highly successful customer care professionals working to support a customer-first culture. Our certifications encourage traditional care skills and necessary technical knowledge.
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Master Dispatcher
The NCTI Master Dispatcher Certification recognizes highly-skilled and trained broadband technology personnel responsible for successful deployment and daily management of service requests. An NCTI Master Dispatcher is adept at the skills necessary for efficient technical workforce management and to support organizational initiatives to enrich the customer experience.
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Emerging Leader
An NCTI Certified Emerging Leader has mastered the critical skills necessary to be recognized as an effective mentor, manager, and leader.
To be qualified as an NCTI Emerging Leader, industry professionals must successfully complete a defined set of courses related to specific and essential leadership skills.
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Telecom Specialist
An NCTI-certified Telecom Specialist is skilled in the installation and troubleshooting of modern and legacy subscriber services over a copper pair network and fiber optic networks such as Passive Optical Networks (PON) and Fiber to the Premises (FTTP). The services include Plain Old Telephone Service (POTS), Digital Subscriber Line (DSL), Voice over IP (VoIP).
College Certificates
Broadband Technology
Technicians advance their careers with a certificate designed to help employees move into technician team management. Comprehensive knowledge of complex processes and evolving technology will equip emerging leaders to manage diverse teams.
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Customer Care
Representatives gain the necessary communication and leadership skills to move into a customer service supervisory or management role. Covering sales, technical troubleshooting and supervisory skills, this certificate prepares employees for a successful career as a care leader.
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Broadband Leadership
Employees prepare to move into management with an educational focus on leadership, management and communications skills. Designed for technicians and customer care representatives ready for the next challenge, the certificate helps them get ready to lead.
Learn MoreCollege Degree Programs
Associate of Applied Science in Broadband Technology
Professionals can earn a two-year associate’s degree with our education partner, Arapahoe Community College as they continue professional training. Many of the courses offered as part of the Master Technician and Master Representative programs carry college credit.
Program Level Learning Outcomes
- Perform tasks of an upper level broadband technician
- Practice general business principles
- Lead and manage a technical workforce in the broadband industry
- Exhibit professionalism as a technician or leader
- Possess knowledge of the how and why broadband technology works
- Apply foundational knowledge to new and changing circumstances
Associate of Applied Science in Broadband Leadership
Program Level Learning Outcomes
- Practice general business principles
- Lead and manage a diverse group of employees in the broadband industry
- Exhibit professionalism as a leader in the broadband industry
- Possess knowledge of the how and why broadband technology works
Associate of Applied Science in Customer Care
Program Level Learning Outcomes
- Perform tasks of an upper level broadband customer care representative
- Practice general business principles
- Lead and manage customer care teams or departments in the broadband industry
- Exhibit professionalism as a customer care representative or leader
- Possess knowledge of the how and why broadband technology works
Frontline / Success Story
I have learned so much through NCTI, and have earned my college certificate in Broadband Technology and my Associates degree through ACC. I made a deal with my 12-year-old daughter that I would finish my degree if she improved her grades in school. NCTI has helped me to sharpen the tool I use most, my brain. The education has also helped me reduce outage times and solve escalated issues.