College Degree Programs

ASSOCIATE'S DEGREE

The Associate of Applied Science in Broadband Technology and Communications allows NCTI students to build a degree to suit their specific career goals in the broadband and/or telecommunications industries. The degree allows students to combine courses from a specific certificate track that is based on industry-specific competencies, with electives and general requirements.

HOW TO /GET STARTED

To begin, the student completes a NCTI certificate from one of the three degree emphases. Then the student combines the certificate with general education courses, major courses and restricted electives to earn the required credit hours. The result is a versatile, professional degree that demonstrates both job-specific expertise and general business knowledge.

Associate of Applied Science in Broadband Technology

Professionals can earn a two-year associate’s degree with our education partner, Arapahoe Community College as they continue professional training. Many of the courses offered as part of the Master Technician and Master Representative programs carry college credit.

Program Level Learning Outcomes

  • Perform tasks of an upper level broadband technician
  • Practice general business principles
  • Lead and manage a technical workforce in the broadband industry
  • Exhibit professionalism as a technician or leader
  • Possess knowledge of the how and why broadband technology works
  • Apply foundational knowledge to new and changing circumstances
General Education Requirements
ENG 131: Technical Writing
3 credit hours
Technical Mathematics
4 credit hours
Interpersonal Communication
3 credit hours
Introduction to PC Applications
3 credit hours
Introduction to Business
3 credit hours
Effective Supervision
3 credit hours
Major / Core Courses
Excellence in Customer Service 3 credit hours
Stress Management 3 credit hours
Cultural Diversity in Business 3 credit hours
Time Management 1 credit hours
Restricted Electives
Intercultural Communication 3 credit hours
Principles of Sales 3 credit hours
Business Law and the Legal Environment 3 credit hours
Business Communication and Report Writing 3 credit hours
Introduction to Marketing 3 credit hours
Principles of Management 3 credit hours
Computers and Broadband Modems 3 credit hours
Broadband Digital Installer 3 credit hours
Specialization Courses
Installer 3 credit hours
Installer Technician 4 credit hours
Service Technician 4 credit hours
System Technician 4 credit hours
Fiber Testing & Maintenance 2 credit hours
Fiber Installation & Activation 2 credit hours
Digital Technician 3 credit hours
Advanced Technician 4 credit hours

Associate of Applied Science in Broadband Leadership

Program Level Learning Outcomes

  • Practice general business principles
  • Lead and manage a diverse group of employees in the broadband industry
  • Exhibit professionalism as a leader in the broadband industry
  • Possess knowledge of the how and why broadband technology works
General Education Requirements
ENG 131: Technical Writing 3 credit hours
Technical Mathematics 4 credit hours
Interpersonal Communication 3 credit hours
Introduction to PC Applications 3 credit hours
Introduction to Business 3 credit hours
Effective Supervision 3 credit hours
Major / Core Courses
Excellence in Customer Service 3 credit hours
Stress Management 3 credit hours
Cultural Diversity in Business 3 credit hours
Time Management 1 credit hours
Restricted Electives
Intercultural Communication 3 credit hours
Principles of Sales 3 credit hours
Business Law and the Legal Environment 3 credit hours
Business Communication and Report Writing 3 credit hours
Introduction to Marketing 3 credit hours
Principles of Management 3 credit hours
Computers and Broadband Modems 3 credit hours
Broadband Digital Installer 3 credit hours
Specialization Courses
Business Writing 1 credit hours
Intercultural Communication 3 credit hours
Cable Network Overview 1 credit hours
Digital Technician 3 credit hours
Installer 3 credit hours
Negotiation & Conflict Resolution 3 credit hours
Leadership 3 credit hours
Principles of Management 3 credit hours
Consumer Behavior 3 credit hours

Associate of Applied Science in Customer Care

Program Level Learning Outcomes

  • Perform tasks of an upper level broadband customer care representative
  • Practice general business principles
  • Lead and manage customer care teams or departments in the broadband industry
  • Exhibit professionalism as a customer care representative or leader
  • Possess knowledge of the how and why broadband technology works
General Education Requirements
ENG 131: Technical Writing 3 credit hours
Technical Mathematics 4 credit hours
Interpersonal Communication 3 credit hours
Introduction to PC Applications 3 credit hours
Introduction to Business 3 credit hours
Effective Supervision 3 credit hours
Core Requirements
Excellence in Customer Service 3 credit hours
Stress Management 3 credit hours
Cultural Diversity in Business 3 credit hours
Time Management 1 credit hours
Restricted Electives
Intercultural Communication 3 credit hours
Principles of Sales 3 credit hours
Business Law and the Legal Environment 3 credit hours
Business Communication and Report Writing 3 credit hours
Introduction to Marketing 3 credit hours
Principles of Management 3 credit hours
Computers and Broadband Modems 3 credit hours
Broadband Digital Installer 3 credit hours
Specialization Courses
Business Writing 1 credit hours
Cable Network Overview 1 credit hours
Delivering Cable Services 3 credit hours
Basic Broadband Troubleshooting 3 credit hours
High-Speed Data Customer Service 2 credit hours
Advanced High-Speed Data Customer Service 3 credit hours
Negotiation & Conflict Resolution 3 credit hours
Principles of Sales 3 credit hours
Consumer Behavior 3 credit hours