NCTI Certifications

Master Technician

Our industry-leading, highly regarded Master Technician Certification Program recognizes leading technicians and engineers. From home broadband cable installation to HFC network and drop installation, five Master Technician certificates cover all facets of technical excellence.

Master Installer
Installer 3 credit hours
TechSELLence 0 credit hours
IP Voice 0 credit hours
Installing SMB Telecom Service 0 credit hours
High-Speed Data Installation 0 credit hours
Consumer Digital Electronics 0 credit hours
Master Technician
Advanced Technician 4 credit hours
Fiber Installation & Activation 2 credit hours
Fiber Testing & Maintenance 2 credit hours
Installer 3 credit hours
Installer Technician 4 credit hours
Service Technician 4 credit hours
System Technician 4 credit hours
Master Technician, Customer Premises
Broadband Digital Installer 3 credit hours
Computers and Broadband Modems 3 credit hours
Consumer Digital Electronics 0 credit hours
Installer 3 credit hours
Installer Technician 4 credit hours
Return Path Operations 0 credit hours
Troubleshooting Advanced Services 0 credit hours
Master Technician, HFC Networks
Advanced Technician 4 credit hours
Digital Technician 3 credit hours
Fiber Installation & Activation 2 credit hours
Fiber Testing & Maintenance 2 credit hours
Return Path Operations 0 credit hours
Service Technician 4 credit hours
System Technician 4 credit hours
Senior Master Technician
Advanced Technician 4 credit hours
Broadband Digital Installer 3 credit hours
Computers and Broadband Modems 3 credit hours
Consumer Digital Electronics 0 credit hours
Digital Technician 3 credit hours
Fiber Installation & Activation 2 credit hours
Fiber Testing & Maintenance 2 credit hours
Installer 3 credit hours
Installer Technician 4 credit hours
Return Path Operations 0 credit hours
Service Technician 4 credit hours
System Technician 4 credit hours
Troubleshooting Advanced Services 0 credit hours
Understanding Voice and Data Networks 0 credit hours

Master Representative

From selling and service to soft skills, our Master Representative Certification Program empowers highly successful customer care professionals working to support a customer-first culture. Our certifications encourage traditional care skills and necessary technical knowledge.

Account Representative
Cable Network Overview 1 credit hours
Excellence in Customer Service 3 credit hours
Fundamental Selling Skills 0 credit hours
Master Account Representative
Basic Broadband Troubleshooting 3 credit hours
Cable Network Overview 1 credit hours
Delivering Cable Services 3 credit hours
Excellence in Customer Service 3 credit hours
Fundamental Selling Skills 0 credit hours
Master High-Speed Data Representative
Advanced High-Speed Data Customer Service 3 credit hours
Cable Network Overview 1 credit hours
Delivering Cable Services 3 credit hours
Excellence in Customer Service 3 credit hours
Fundamental Selling Skills 0 credit hours
High-Speed Data Customer Service 2 credit hours
Master Network Operations Center Representative
Cable Network Overview 1 credit hours
Delivering Cable Services 3 credit hours
Excellence in Customer Service 3 credit hours
Fundamental Selling Skills 0 credit hours
Operations Center Technical Support I 0 credit hours
Operations Center Technical Support II 0 credit hours
Operations Center Technical Support III 0 credit hours
Master Sales Representative
Cable Network Overview 1 credit hours
Excellence in Customer Service 3 credit hours
Competitive Services 0 credit hours
Delivering Data 0 credit hours
Delivering Video 0 credit hours
Delivering Voice 0 credit hours
Fundamental Selling Skills 0 credit hours
Selling Communication Services 0 credit hours
Master Technical Services Representative
Basic Broadband Troubleshooting 3 credit hours
Cable Network Overview 1 credit hours
Delivering Cable Services 3 credit hours
Excellence in Customer Service 3 credit hours
Fundamental Selling Skills 0 credit hours
High-Speed Data Customer Service 2 credit hours
Operations Center Representative
Operations Center Technical Support I 0 credit hours
Operations Center Technical Support II 0 credit hours
Operations Center Technical Support III 0 credit hours

Master Dispatcher

The NCTI Master Dispatcher Certification recognizes highly-skilled and trained broadband technology personnel responsible for successful deployment and daily management of service requests. An NCTI Master Dispatcher is adept at the skills necessary for efficient technical workforce management and to support organizational initiatives to enrich the customer experience.

Master Dispatcher
Cable Network Overview 1 credit hours
Excellence in Customer Service 3 credit hours
Delivering Cable Services 3 credit hours
Consumer Digital Electronics 0 credit hours
Basic Broadband Troubleshooting 3 credit hours
High-Speed Data Customer Service 2 credit hours
Advanced High-Speed Data Customer Service 3 credit hours
Operations Center Technical Support I 0 credit hours
Operations Center Technical Support II 0 credit hours
Operations Center Technical Support III 0 credit hours
Introduction to Networking: Home and Peer-to-Peer Networks 0 credit hours