Excellence in Customer Service

Excellence in Customer Service is the only broadband-specific customer service training course available today. Applying topics such as account maintenance, effective communication techniques, stress management, sales processes, and service level differentiation to the broadband industry, the course also explores the history of cable TV, technology, and regulatory bodies. Graduates of this course will be uniquely qualified within the cable industry to provide the highest level of broadband-specific customer service.

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Completion Time

The estimated completion time for this course is 20 hours. The maximum allotted time is four months from enrollment.

Additional Course Information