Managing in the 21st Century
What managers do, managing in an era of
competition and change, the future is now,
foundations of modern management, classical and
scientific management, the behavioral school of
management, the quantitative school and toward a
situational management theory and the future
Managing in a Global Environment
Doing business abroad, the manager in an
international environment, the management team
in a global business, the global manager and the
process of international management
Managing in a Cultural and Ethical Environment
What determines ethical behavior at work,
creating the right culture, managers and social
responsibility and managing diversity
Making Decisions
Understanding decision making, how managers
make decisions, how to make better decisions and
using groups to make better decisions
Planning and Setting Objectives
The nature and purpose of planning, the
management planning process, how to set
objectives, developing planning premises and
planners in action
Strategic Management
The strategic management process, types of
strategies, creating strategic plans and strategic
planning in practice
Fundamentals of Organizing
From planning to organizing, creating
departments, achieving coordination, delegating
authority in organizations, tall and flat
organizations and the span of control
Designing Organizations to Manage Change
Moving beyond organic organizations, building
team-based structures, building network-based
organizations, boundaryless organizations and
federal-type organizations
Staffing the Organization
Human resource management as a strategic
partner, personnel planning and recruiting,
selecting employees, orientation and training and
other topics in human resource management
Being a Leader
What do leaders do, the foundations and traits of
leadership, how leaders act like leaders, situational
theories of leadership and becoming a leader
Motivating Employees Today
Need based approaches, process approaches,
learning and reinforcement approaches,
motivation in action, how do you motivate
today’s employees and what managers should
know about individual behavior
Communicating in Today’s Organization
A communication model, improving interpersonal
communication, organizational communication,
improving organizational communication and
communicating at the speed of thought
Managing Groups and Teams
Employee involvement in teams, the building
blocks of groups, how companies use teams at
work, how to build productive teams and leading
productive teams
Managing Organizational and Cultural Change
The challenge of organizational change, an
eight-step process for leading organizational
change, the leader’s role in organizational
and cultural change, using organizational
development to change an organization and
conflict management techniques
Controlling and Building Commitment
The role of control in the management process,
two approaches to maintaining control, traditional
control systems, how people react to control and
using commitment-based control systems
