Troubleshooting Advanced Services
Post Date: 02/27/20
Course Type: Online
16 seat hours
The Troubleshooting Advanced Services course builds on the knowledge acquired
in the Broadband Digital Installer course and complements it with a focus on
troubleshooting. The three main service areas of a cable operator are covered in
the Troubleshooting Advanced Services course: digital video, data/Wi-Fi and voice.
The course is geared to troubleshoot at the customer premises and teaches real
world processes that the student can use in a real work environment. Scenarios are
presented for addressing specific issues of triple-play services at the premises, as
well as the philosophy, mindset and attitude of a successful troubleshooter that can
be applied to any circumstance.