Upon completing this course, students will be able to:

1. explain the mindset and most effective techniques to troubleshoot digital television service.
2. explain how the set-top box is used to deliver digital television service and identify some common service problems related to set-top boxes.
3. identify the primary quality benchmarks of a quadrature amplitude modulation channel and digital television service.
4. identify the various artifacts that can be seen in the video of a digital television channel and recognize the likely source of the artifacts.
5. explain how to approach troubleshooting Internet protocol television.
6. describe some of the issues that can occur with the high-definition multimedia interface.
7. identify the measurements that quantify the quality of a digital modulation channel.
8. identify test instruments for measuring digital modulation channel parameters.
9. diagnose digital modulation measurements that indicate issues.
10. explain the features of the DOCSIS architecture and how it affects data transmission.
11. discuss the primary features of DOCSIS 3.0 and 3.1.
12. describe the methods of troubleshooting in the customer premises.
13. describe what steps are taken when improving poor signal strength.
14. identify the primary types of interference that affects Wi-Fi signal.
15. describe the types of non-Wi-Fi interference and troubleshooting solutions.
16. explain Wi-Fi devices speed processing capabilities.
17. identify the common telephone wiring defects that can occur and how to safely troubleshoot them.
18. identify the features and characteristics of twisted-pair wiring.
19. describe the techniques used to troubleshoot twisted-pair wiring problems.
20. describe the use of twisted-pair IW test equipment and common procedures for troubleshooting IW problems.
21. describe the use of a tone generator and inductive amplifier probe to troubleshoot wiring problems.
22. describing the use of a twisted-pair cable tester and procedures for troubleshooting wiring problems.