Troubleshooting Advanced Services

The Troubleshooting Advanced Services course builds on the knowledge acquired
in the Broadband Digital Installer course and complements it with a focus on
troubleshooting. The three main service areas of a cable operator are covered in
the Troubleshooting Advanced Services course: digital video, data/Wi-Fi and voice.
The course is geared to troubleshoot at the customer premises and teaches real
world processes that the student can use in a real work environment. Scenarios are
presented for addressing specific issues of triple-play services at the premises, as
well as the philosophy, mindset and attitude of a successful troubleshooter that can
be applied to any circumstance.

Delivery Options


Completion Time

The estimated completion time for this course is 16 hours. The maximum allotted time is four months from enrollment.

Recommended Prerequisite

Additional Course Information