Industry Solutions

Our Expertise / Designed Around You

The connected home and business. Network evolution. A renewed emphasis superior customer service. Your frontline teams face unprecedented change. Equip them with the knowledge and tools they need to get the job done correctly, the first time.

Our comprehensive learning solutions address your current learning challenges and prepare teams for new technologies.

Comprehensive information technicians need to unravel the complexities of the connected home, including smart home architecture and popular devices.

Extensive education on business services and fiber-based offerings, including data, voice, cloud, security, and managed services.

Solutions that put customers where they belong – first – with care and technical training for call center teams and customer service skills for frontline technicians.

Unmatched education and training for technicians, including foundational learning, career paths, degrees and certifications and field-ready learning tools.

Leadership training for team members at all levels of your organization with a strong focus on mentoring, change management and helping a diverse workforce thrive.

Evolved knowledge and training to immerse technicians in the evolving and disruptive technologies that offer unprecedented capacity and connectivity.

Recent / Thoughts

We develop people and advance careers. It’s our passion. Our talented team often speaks or contributes to major industry publications and shares information on the NCTI Converge blog about our work developing learning tools and technology to power frontline performance.

NCTI Announces New Strategic Partnerships To Support Cable, Broadband Industry Training and Retention

New Key Alliances to Bolster Industry Workforce Objectives

 

Littleton, CO –June 20, 2017 – NCTI,...

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NCTI Launches New Industry Certification Aimed at Dispatch Personnel

Littleton, Colo. – June 1, 2017 —NCTI has announced its latest certificate focused on MSO dispatch services.  The NCTI Master Dispatcher...

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NCTI Amps Up Digital Learning with Introduction of eBooks

Electronic learning curriculum provides cable and broadband industry new flexibility for frontline team training

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NCTI Launches Integrated Learning Platform, New Website and Refreshed Brand

New Amp platform, NCTI.com website and new branding reflect the company’s digital learning leadership  

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Denver Business Journal: CEO Buys Jones/NCTI From Glenn Jones’ Former Company

The woman who rose from being an accountant to CEO in Glenn Jones’ family of companies now owns the cable and broadband training business she runs...

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Jones/NCTI Remembers Glenn Jones

Glenn R. Jones, often referred to as the "poet of technology" for his five-decades long commitment and contributions to extending the reach of...

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Research / Focus On The Frontline

NCTI understands the frontline. We talk to technicians, customer care reps, training coordinators and frontline managers every day. We work side-by-side with them in the field and in call centers. We serve as the voice of the MSO frontline by asking employees what they think about the biggest opportunities and challenges the industry encounters.

Why Mentoring is a Vital Business Strategy

Organizational culture is the ‘personality’ of an organization—it affects what employees believe and how they behave. For instance, how employees...

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7 Secrets to Improve the Customer Experience in the Field

Improving the customer experience in the field begins with higher-quality resources for frontline technicians, according to new research from...

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What Gap?

Challenges caused by three generations working side- by-side make compelling news stories. Baby Boomers crave respect. Members of Generation X...

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Keys to Frontline Retention

From constantly changing technology to the pressure of meeting daily productivity metrics, frontline employees face constant challenges that...

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Workforce Assessment

Workforce Assessment

Ensuring the effectiveness of your learning and development program begins with identifying the critical strengths and weaknesses within your workforce. We partner with you to develop custom assessments based on your job descriptions and preferred competencies. We work with you to develop custom assessments based on your job descriptions and knowledge, skills and abilities (KSAs). Our custom reporting and detailed gap analysis provides a comprehensive picture of current team abilities and provides a foundation for the development of targeted learning and development solutions.​

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