Technician Development

Technician Development

They wear many hats – problem solver, device troubleshooter, customer counselor and in-home brand ambassador. Your frontline technicians act as the face of your company. How they deliver your services can create a customer for life, or damage your brand for the long term.

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WHAT IS IT/WHY DOES IT MATTER?

With the rise of the connected home and business, the evolution of the network and the renewed emphasis on providing an excellent customer experience, equipping technicians with the knowledge and tools they need to get the job done correctly the first time is critical to the success of your business.

OUR EXPERTISE

Our accredited content, industry-leading certifications, college certificates and degree programs are designed for field success. We work side-by-side with MSOs to build custom career paths for technicians that provide a clear view of career progression, giving technicians a path to their future and creating long-term loyalty.

 

Success Story

 

“NCTI courses have provided me a more general outlook on the entire industry. By taking courses and achieving certifications, I better understand industry standards, not just on the equipment I was working on every day, but on all equipment in general. My education has also helped me to better troubleshoot and repair problems I was called to and be able to easily transition positions as I progress in my career."

Headend Technician

Career Design

Certificates & Degrees

Tools & Technology

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We’re ready to collaborate with you. Let us know how we can equip your teams for success.