Technical Issues
Technical Issues FAQ's
System Requirements
DESKTOP REQUIREMENTS
- PC Compatible Operating System only: Windows 7 though 8
- OS-X (Apple) 10.8x, 10.9x (certain courses)*
- Web Browser: Microsoft Internet Explorer 9-11; Google Chrome (32 latest-certain courses), Firefox (26 latest-certain courses) and Safari (7.x latest) – (certain courses)
- Screen Resolution: 1024 (width) x 768 (height) pixels (minimum)
- Internet Connection: High Speed Internet Access required for online courses (DSL or faster)
- Java 7.x (certain courses)*
- Adobe Flash current version (certain courses)*
- Disable any Pop-up blockers
MOBILE SYSTEM REQUIREMENTS
Android 4.1 + browser, Chrome - (certain courses)*
iOS – iOS 7 (Safari browser) - (certain courses)*
Pop-Up Blockers
Please turn off your pop-up blockers for course-playing purposes.
For Internet Explorer
Pop-up Blocker is turned on in Internet Explorer by default. To turn it off or to turn it on again if you've already turned it off, follow these steps:
1. Open Internet Explorer
2. Click the Tools button
3. Mouse over “Pop-Up Blocker”
4. Click “Turn-Off Pop-up Blocker”
For Mozilla Firefox
1. Open Mozilla Firefox
2. Click on the "Tools" dropdown
2. Click on "Options"
3. Click on "Content"
4. Uncheck the "Block pop-up windows" checkbox
For Google Chrome
1. Open Google Chrome
2. Click on the "hamburger" icon in the upper right-hand corner
3. Click "Settings"
4. Click the "Show Advanced Settings" link at the bottom of the page
5. Click the "Content Settings" button below the "Privacy" header
6. Click the radio button "Allow all sites to show pop-ups"
Please contact the NCTI Customer Care Team with any questions.
Phone – 1-866-575-7206
Live Chat – Via www.ncti.com
Email: customercare@ncti.com
Support hours: Monday-Friday, 7 a.m. – 5 p.m. MT