Tools & Technology

NCTI Amp™ / YOUR LEARNING PLATFORM

Residential and business customers want big bandwidth to deliver the entertainment and information they want. As your network evolves to support fast-changing customer needs, your frontline teams must have access to timely information in order to deliver the service levels your customers expect. Knowledgeable technicians cultivate customer loyalty.

  1. Learning Management

    Decision makers gain a comprehensive view of learning and career progress, enterprise-wide.

  2. Instant Information

    Field teams can find accurate information when they need it to complete jobs more quickly.

  3. Career Progression

    Managers and team members track progress on career paths, certificates and degrees.

  4. Anywhere Learning

    Teams continue their training with anytime, anywhere, any device course access.

64% of technicians say improved information access leads to a better customer experience.

Half of technicians say they want and need more job-specific learning and development.

Seven in 10 technicians say training opportunities impact their decision to stay with a company.

Enterprise Ready

NCTI Amp™ supports learning and development goals across the enterprise. It’s a comprehensive tool that provides course-based training, information on-demand and instant updates. Amp provides a big-picture view of frontline learners throughout your organization. Track knowledge mastery and career progression, and identify successes and areas of improvement.

Amp is designed for the way your teams learn today—on any device—PC, tablet or smartphone.

Amp Supports Training Coordinators

Tools

Manage your team’s learning and development with on-demand information.

Career Progression

Track and manage career paths at the team and student level.

Search/Filtering

Monitor individual student progress.

Support

Convenient access to NCTI Customer Care.

Amp Empowers Students

Courses

Preview or take a course on any device.

Career Management

Manage your career path and track your certificate/degree progression.

On-Demand Knowledge

Access your personalized NCTI library and historical course content.

Support

Convenient access to NCTI Customer Care.

Amp / Instant Knowledge for Field Teams

Mobile learning puts immediate, relevant and custom content directly into the hands of field teams on the device they carry with them all day.

Dynamic

Today’s frontline teams need more information in the field than ever. Amp is always available, with thousands of videos, learning objectives and topics, demos, quick-tips, job aids, tutorials and more.

Flexible

Amp boosts your internal education programs. Incorporate NCTI’s in-depth course content, internal learning materials and vendor equipment education. Fill knowledge gaps. Tailor and filter content.

Effective

Amp provides expert content drawn from industry-leading NCTI curriculum. Easy-to-read, easy-to-search information empowers technicians to do their jobs and resolve problems quickly, the first time. Fewer truck rolls mean higher customer satisfaction.

Advance the Customer Experience

NCTI Amp™ arms technicians with a powerful toolkit of content to do their job accurately. As companies require a workforce with more comprehensive skills and education, Amp provides the real-time knowledge technicians need to provide an excellent customer service experience.  Amp supports the way technicians learn today so that they can personalize their experience with bite-size, chunk knowledge, social learning and more.

SUCCESS STORY

My education has helped me to better troubleshoot and repair problems I was called to and be able to easily transition positions as I progress in my career. NCTI helped me to push the boundaries of my knowledge within the communications field, and within a short period of time advance through the ranks of my company.

Headend Technician