College Certificates

Broadband Technology

Technicians advance their careers with a certificate designed to help employees move into technician team management. Comprehensive knowledge of complex processes and evolving technology will equip emerging leaders to manage diverse teams.

Installer 3 credit hours
Installer Technician 4 credit hours
Service Technician 4 credit hours
System Technician 4 credit hours
Fiber Testing & Maintenance 2 credit hours
Fiber Installation & Activation 2 credit hours
Digital Technician 3 credit hours
Advanced Technician 4 credit hours

Customer Care

Representatives gain the necessary communication and leadership skills to move into a customer service supervisory or management role. Covering sales, technical troubleshooting and supervisory skills, this certificate prepares employees for a successful career as a care leader.

Business Writing 1 credit hours
Cable Network Overview 1 credit hours
Delivering Cable Services 3 credit hours
Basic Broadband Troubleshooting 3 credit hours
High-Speed Data Customer Service 2 credit hours
Advanced High-Speed Data Customer Service 3 credit hours
Negotiation & Conflict Resolution 3 credit hours
Principles of Sales 3 credit hours
Consumer Behavior 3 credit hours

Broadband Leadership

Employees prepare to move into management with an educational focus on leadership, management and communications skills. Designed for technicians and customer care representatives ready for the next challenge, the certificate helps them get ready to lead.

Leadership 3 credit hours
Interpersonal Communication 3 credit hours
Intercultural Communication 3 credit hours
Effective Supervision 3 credit hours
Principles of Management 3 credit hours