Delivery: Online
College Credit: 3 credit hours
Estimated Length: 24 seat hours
Price: $650
Delivering Broadband Services describes the delivery of video, voice and high-speed Internet services. It begins with an excellent overview of the technology of broadband cable systems, defines the terminology associated with that technology and outlines how broadband systems operate. The course takes the student through each part of the cable system and demonstrates the practices that personnel must follow to perform installations at the customer premises. Triple-play service delivery and customer equipment connections are taught in detail. Also included are lessons on system maintenance, troubleshooting, federal and local regulations and safety procedures and guidelines.
Completion Time:
The estimated completion time for this course is 24 hours. The maximum allotted time is four months from enrollment.
Benefits:
- earn three hours of college credit
- receive credit toward NCTI Customer Care Master Representative and Master Dispatcher certifications
- receive an industry-recognized NCTI certificate of graduation
Upon completing this course, students will be able to:
- how the broadband cable signals travel from the headend to the customer premises, and from the customer premises to the headend
- how signal modulation and processing are accomplished in the headend
- all the ins and outs of video technology, formats, and services
- how VoIP handles a phone call in a broadband cable network
- how a cable modem and EMTA are provisioned and how they function
- how fiber-optic equipment functions
- procedures that technicians must use when handling fiber optic cable
- what causes signal outages in the cable system
- what steps are involved in routing and connecting drop cable in aerial and underground installations
- how fiber-optic equipment functions
- what methods are involved in performing signal leakage monitoring
- what personal safety practices are necessary for technical and non-technical employees
Outline:
Technology Overview
Discussing broadband technology basics, introducing the electromagnetic spectrum and understanding electronics basics
Understanding Signals and the Headend
Learning about signals, discussing microwave and satellite signals and exploring the headend
Understanding Fiber Optics and HFC Networks
Introducing fiber optics, constructing fiber networks, the evolving HFC network and optimizing the HFC network
Aerial Drop Installations
Introduction to safety standards organizations, Routing aerial drop cable, attaching drop cable to the strand and aerial drop attachment to the premises
Underground Drop Installations
Underground drop cable routing, how the cable is placed underground, and service drop connection to the customer tap
Video Standards, Definitions and Services
Understanding television standards, identifying television formats, accessing digital television and examining digital television services
Delivering Voice
Reviewing the traditional telephone system, describing voice over Internet protocol, examining the evolution of cable telephony and explaining packetcable operations
Delivering Data
Describing cable’s managed network, provisioning cable modems and activating cable modem service
Connecting Consumer Electronics
Making video connections, making audio connections and bringing consumer electronics together as a system
Understanding Network Maintenance
Introducing maintenance programs, performing routine procedures, examining signal leakage measurement equipment, and understanding test equipment
Understanding Broadband Cable Regulatory Issues
Understanding government regulations, regulating network technical performance, and complying with industry rules
Broadband Cable Safety and Safety Regulations
Ensuring safety on the job and understanding safety codes