Keys to Frontline Retention

From constantly changing technology to the pressure of meeting daily productivity metrics, frontline employees face constant challenges that impact their proficiency and productivity on the job. When employees lack confidence on the job, they may consider leaving.

The cost of replacing even one employee is substantial – ranging from one and a half to two times that staffer’s salary to recruit, hire and train a replacement. Additionally, losses in productivity and sales increase the cost of employee turnover.