Connect customer experience with the technical knowledge behind effective dispatch operations. The Master Dispatcher certificate recognizes broadband personnel responsible for deploying and managing service requests and supporting the technical workforce. Coursework brings together customer service, network and service-delivery fundamentals, high-speed data support, consumer electronics, home networking, and operations center technical support. Explore troubleshooting across customer equipment and broadband networks to better understand the issues involved in service work. This NCTI credential reflects a defined course of study connecting dispatch responsibilities, technical workforce management, and customer support.