Our annual customer survey is just one way NCTI stays tuned in to our customers’ needs. In each of NCTI’s online courses, we provide a link to let our students submit feedback on their course experience. Meet NCTI’s Customer Care Representative Debbie Walburn and learn how she manages our customer feedback pipeline.
PREEMINENT TRAINING FOR BROADBAND & WIRELESS PROFESSIONALS
NCTI’s training content, technology, and best-in-class service help employees and companies thrive.
DEVELOPING CAREERS. CREATING FUTURES. IN 2024:
10140
COLLEGE CREDITS
18409
ACTIVE STUDENTS
20749
COURSE COMPLETIONS
1178
NCTI CERTIFICATIONS
OUR EXPERTISE, YOUR FOCUS
Rapid advancements in technology and high standards for customer experience raise the bar on proficiency and excellence.
Our comprehensive learning content and delivery tools address training gaps, keep pace with new demands for automation, service, and delivery, and equip people for success.
CONTENT
CERTIFICATIONS
TECHNOLOGY
ACCOLADES & PRAISE
Cable Pioneers, Class of 2022-Camilla Formica
2022 Cablefax Faxies Virtual Customer Service Award
2022 The WICT Network: Rocky Mountain Industry Partner of the Year
2022 The WICT Network: Rocky Mountain Mentor of the Year-Camilla Formica
2022 Cablefax 100 Honoree-Stacey Slaughter
2021 Cablefax Most Powerful Women-Stacey Slaughter
2021 Cablefax 100 Honoree -Stacey Slaughter
2021 Cablefax Faxies Virtual/Augmented Reality Winner
2019 Cablefax Tech Team of the Year
2019 Cablefax Work Culture Honoree
2018 ACA Connects Partner of the Year
Awards
I found that the [NCTI] curriculum deepened my knowledge of my day-to-day tasks, making troubleshooting easier and my job more satisfying. Once my completion certificates started coming in the mail, my supervisor took notice and began preparing me to take on added responsibilities in the field. As a result, I was able to delve into fiber-to-the-home, alarm, and business call work. Not only that, but I was granted permission to ride-along with the maintenance team and was quickly promoted into that department as their first female technician. As a now Senior Master Technician, I am positive that my commitment to ongoing learning set me apart and afforded me these opportunities.
Director, Field Operations
I have learned so much through NCTI and have earned my college certificate in Broadband Technology and my Associates Degree through ACC. I made a deal with my 12 year old daughter that I would finish my degree if she improved her grades in school. NCTI has helped me to sharpen the tool I use most, my brain.
Broadband Network Tech
Without the basic fundamental understanding that is part of the NCTI courses, you are limiting your career. How can you manage and direct others without knowing the basics and what to expect? We have a lot of our field workforce engaged in NCTI courses right now. One of the things we have identified is the need to train our system technicians. We encourage our people to reach out and take these courses.
Former Cable Industry CTO and VP
My education has helped be better troubleshoot and repair problems I was called to and be easily able to transition positions as I progress in my career. NCTI has helped be to push the boundaries of my knowledge within the communications field, and within a short amount of time advance through the ranks of my company.
Headend Technician
NCTI courses are a great refresher, even for as long as I have been in this business. There are always new things to learn. My education has given me the ability to be a leader among my coworkers, and my managers respect my decision to go above and beyond in my career.
NCTI Student
NEW COURSE: Electrical Safety for Telecommunications Workers
NCTI is proud to announce the launch of a new safety course, Electrical Safety for Telecommunications Workers. Developed in partnership with Cadick Corp., and BNS, the new course is intended to protect workers whose tasks put them in proximity to dangerous energized lines or power facilities. The course equips both inside and outside telecommunications technicians […]
Hoyt off the Press: Meet Chris Justice
Chris Justice recently joined NCTI’s Learning and Development team as a Curriculum Developer, where he will put his 24+ years of industry experience and deep knowledge of network technology to good use developing new and updated course content. Chris lives in Clinton Township, Michigan with his wife and the two youngest of their three kids. […]