Develop the breadth of knowledge needed to support broadband services from a network operations perspective. This NCTI certification combines network and service-delivery fundamentals with customer service and three levels of operations center technical support. Explore digital video, telephony, high-speed data, electronic theory, signal measurements, coaxial distribution, return-path operation, and fiber-optic systems. Connect customer-reported symptoms with the technologies and network conditions that can cause them. The credential brings together technical troubleshooting and customer-facing knowledge for understanding broadband support across the network.