Prepare for customer care leadership with a combination of broadband service knowledge and communication skills. This Arapahoe Community College certificate connects customer service, high-speed data support, and troubleshooting with business writing, group communication, organizational communication, and sales principles. Develop a broader understanding of how customers experience broadband services and how information moves within a workgroup. The program focuses on the verbal, written, and supervisory capabilities used in leading cable and broadband customer service teams.