The NCTI Master Dispatcher Certification recognizes highly-skilled broadband technology personnel responsible for successful deployment and daily management of service requests. An NCTI Master Dispatcher possesses the skills necessary for efficient technical workforce management and to support organizational initiatives to enrich the customer experience.
Required Courses:
| Broadband Network Overview | 10 Seat Hours |
| Excellence in Customer Service | 20 Seat Hours |
| Delivering Broadband Services | 20 Seat Hours |
| Consumer Digital Electronics | 16 Seat Hours |
| Basic Broadband Troubleshooting | 14 Seat Hours |
| High-Speed Data Customer Service | 16 Seat Hours |
| Advanced High-Speed Data Customer Service | 40 Seat Hours |
| Operations Center Technical Support I | 26 Seat Hours |
| Operations Center Technical Support II | 48 Seat Hours |
| Operations Center Technical Support III | 40 Seat Hours |
| Introduction to Networking: Home and Peer-to-Peer Networks | 16 Seat Hours |