Basic Broadband Troubleshooting

This course takes the knowledge gained in the NCTI course Delivering Cable Services and applies it to troubleshooting video, data, and voice services. The student will learn the cognitive elements of troubleshooting and how to bring a logic-based approach to the troubleshooting process that includes the following steps: identifying the problem, analyzing the symptoms, isolating the problem area, diagnosing the cause, resolving the problem and verifying the resolution. Additionally, the student will gain a thorough understanding of the hardware that comprises a drop system; such as coaxial cable, fiber-optic cable, and twisted-pair cable; and what can go wrong with this hardware.

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Completion Time

The estimated completion time for this course is 14 hours. The maximum allotted time is four months from enrollment.

Additional Course Information