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Customer Care

Customer Care Certificate and Degree Program

Certificate

Aspiring leaders in customer service expand communication and leadership skills to advance into supervisory or management roles.

Business Writing 1 Credit Hour
Cable Network Overview 1 Credit Hour
Delivering Cable Services 3 Credit Hours
Basic Broadband Troubleshooting 3 Credit Hours
High-Speed Data Customer Service 2 Credit Hours
Advance High-Speed Data Customer Service 3 Credit Hours
Negotiation and Conflict Resolution 3 Credit Hours
Principles of Sales 3 Credit Hours
Organizational Communication 3 Credit Hours
Group Communication 3 Credit Hours
Associate of Applied Science in Broadband Technology and Communication with a Specialization in Customer Care

Earn a two-year associate’s degree with our education partner, Arapahoe Community College, as you continue professional training.

Program Level Learning Outcomes
  • Perform tasks of an upper level broadband customer care representative
  • Practice general business principles
  • Lead and manage customer care teams or departments in the broadband industry
  • Exhibit professionalism as a customer care representative or leader
  • Possess knowledge of the how and why broadband technology works
General Education Requirements Major/Core Courses
Technical Writing 3 Credit Hours Excellence in Customer Service 3 Credit Hours
or Stress Management 3 Credit Hours
College English Course 3 Credit Hours or
Technical Mathematics 4 Credit Hours College Psychology Course 3 Credit Hours
or Cultural Diversity in Business 3 Credit Hours
Higher-Level College Math Course 4 Credit Hours Time Management 1 Credit Hour
Interpersonal Communication 3 Credit Hours
Introduction to PC Applications 3 Credit Hours
Introduction to Business 3 Credit Hours
Effective Supervision 3 Credit Hours

 

Restricted Electives Specialization Courses
Intercultural Communication 3 Credit Hours Business Writing 1 Credit Hour
Principles of Sales 3 Credit Hours Cable Network Overview 1 Credit Hour
Business Communication and Report Writing 3 Credit Hours Delivering Cable Services 3 Credit Hours
Introduction to Marketing 3 Credit Hours Basic Broadband Troubleshooting 3 Credit Hours
Principles of Management 3 Credit Hours High-Speed Data Customer Service 2 Credit Hours
Computers and Broadband Modems 3 Credit Hours Advanced High-Speed Data Customer Service 3 Credit Hours
Broadband Digital Installer 3 Credit Hours Negotiation and Conflict Resolution 3 Credit Hours
Project Management in Organizations 3 Credit Hours Principles of Sales 3 Credit Hours
Organizational Communication 3 Credit Hours
or
Group Communication 3 Credit Hours

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