Customer Care Certificate and Degree Program
Certificate
Aspiring leaders in customer service expand communication and leadership skills to advance into supervisory or management roles.
| Business Writing | 1 Credit Hour |
| Cable Network Overview | 1 Credit Hour |
| Delivering Cable Services | 3 Credit Hours |
| Basic Broadband Troubleshooting | 3 Credit Hours |
| High-Speed Data Customer Service | 2 Credit Hours |
| Advance High-Speed Data Customer Service | 3 Credit Hours |
| Negotiation and Conflict Resolution | 3 Credit Hours |
| Principles of Sales | 3 Credit Hours |
| Organizational Communication | 3 Credit Hours |
| Group Communication | 3 Credit Hours |
Associate of Applied Science in Broadband Technology and Communication with a Specialization in Customer Care
Earn a two-year associate’s degree with our education partner, Arapahoe Community College, as you continue professional training.
Program Level Learning Outcomes
- Perform tasks of an upper level broadband customer care representative
- Practice general business principles
- Lead and manage customer care teams or departments in the broadband industry
- Exhibit professionalism as a customer care representative or leader
- Possess knowledge of the how and why broadband technology works
| General Education Requirements | Major/Core Courses | |||
| Technical Writing | 3 Credit Hours | Excellence in Customer Service | 3 Credit Hours | |
| or | Stress Management | 3 Credit Hours | ||
| College English Course | 3 Credit Hours | or | ||
| Technical Mathematics | 4 Credit Hours | College Psychology Course | 3 Credit Hours | |
| or | Cultural Diversity in Business | 3 Credit Hours | ||
| Higher-Level College Math Course | 4 Credit Hours | Time Management | 1 Credit Hour | |
| Interpersonal Communication | 3 Credit Hours | |||
| Introduction to PC Applications | 3 Credit Hours | |||
| Introduction to Business | 3 Credit Hours | |||
| Effective Supervision | 3 Credit Hours |
| Restricted Electives | Specialization Courses | |||
| Intercultural Communication | 3 Credit Hours | Business Writing | 1 Credit Hour | |
| Principles of Sales | 3 Credit Hours | Cable Network Overview | 1 Credit Hour | |
| Business Communication and Report Writing | 3 Credit Hours | Delivering Cable Services | 3 Credit Hours | |
| Introduction to Marketing | 3 Credit Hours | Basic Broadband Troubleshooting | 3 Credit Hours | |
| Principles of Management | 3 Credit Hours | High-Speed Data Customer Service | 2 Credit Hours | |
| Computers and Broadband Modems | 3 Credit Hours | Advanced High-Speed Data Customer Service | 3 Credit Hours | |
| Broadband Digital Installer | 3 Credit Hours | Negotiation and Conflict Resolution | 3 Credit Hours | |
| Project Management in Organizations | 3 Credit Hours | Principles of Sales | 3 Credit Hours | |
| Organizational Communication | 3 Credit Hours | |||
| or | ||||
| Group Communication | 3 Credit Hours |