Conflict is a natural result of people working together. When it is handled in an unhealthy manner, productivity declines. When healthy conflict is encouraged and regarded as a necessary ingredient for growth, productivity and morale soar. The purpose of this course is to give you the knowledge you need to resolve unhealthy conflict and to help you promote healthy conflict you can use to increase your organizational impact. This online course includes a Learner Workbook, which contains thought provoking exercises that are an integral part of successfully completing the course. The workbook is available as an online pdf document. It supplements the online course by engaging students with the exercises that are both personal and relevant, and can be utilized immediately to guide the student in the quest to improve their ability to deal with conflict.
To nurture communication of ideas and opinions across teams, an optional group discussion guide is provided.