Delivery: Online | Est. Length: 2 Seat Hours | Price: $190.00
Course Overview
The NCTI Healthy Conflict Management course is designed to shift the paradigm: conflict is not the enemy of productivity; it is a natural result of collaboration. When handled correctly, it fuels innovation and growth.
This course equips professionals with the emotional intelligence and tactical skills to distinguish between Healthy (constructive) and Unhealthy (destructive) conflict. Students will learn to manage their reactions, identify personal “hot buttons,” and navigate high-stakes discussions using the Crucial Conversations framework.
Includes Digital Toolkit:
- Learner Workbook (PDF): Interactive exercises to make the training personal and immediately applicable.
- Group Discussion Guide: A resource to nurture open communication of ideas across your team.
Who Should Attend:
- Team Leaders and Supervisors
- Project Managers
- Anyone looking to improve their interpersonal influence.
What You Will Learn
Upon completion, students will be able to de-escalate toxic situations and proactively foster a culture where healthy debate is encouraged.
Core Competencies:
- Conflict Styles: Identify different reaction styles (Avoidant, Aggressive, Collaborative) and how they impact team dynamics.
- Crucial Conversations: Master the three stages of a crucial conversation: “Work on Me First,” “Confront with Safety,” and “Move to Action.”
- Proactive Culture: Create a learning environment by establishing expectations, acting quickly to address issues, and modeling healthy behavior.
- Self-Regulation: Differentiate between Role vs. Identity to manage emotional reactions and corrective feedback professionally.
- Resolution: Identify interpersonal differences and “hot buttons” to move from emotional reaction to calmer thinking.
Certification and Benefits
Turn Friction into Momentum
Graduates receive the NCTI Certificate of Graduation, validating their ability to lead teams through difficult periods and emerge stronger.
Additional Benefits:
- Immediate Impact: The included workbook ensures students can apply these concepts to their real-world relationships immediately.
- Flexible Learning: A focused 2-hour curriculum that fits into any schedule (4-month access window).
Course Outline
Module 1: Healthy and Unhealthy Conflict
- Defining healthy conflict vs. toxic behavior.
- Discipline, accountability, and conflict styles.
- The Collaborative Style.
Module 2: Proactively Promoting Healthy Conflict
- Establishing expectations and believing in your team.
- Creating a learning culture open to diverse perspectives.
- Energizing people through a compelling vision.
Module 3: Resolving Conflict
- Identifying personal “hot buttons.”
- Managing interpersonal differences.
- Respect and calmer thinking.
Module 4: Crucial Conversations
- The three stages of a crucial conversation.
- Confronting with safety and moving to action.
Module 5: The Essential Ingredient
- Role vs. Identity: You are not your job title.
- Managing past reactions and seeking sanctuary/confidants.