Delivery: Online | College Credit: 3 Credit Hours | Est. Length: 38 Seat Hours | Price: $740.00
Course Overview
The NCTI Computers and Broadband Modems course bridges the gap between traditional IT support and broadband field operations. In today’s connected home, a technician must understand not just the network, but the devices connected to it.
This comprehensive curriculum offers a deep dive into PC hardware, software, and mobile operating systems, paired with specialized training on DOCSIS® cable modems. Students will learn to distinguish between a service fault and a customer equipment issue, covering everything from RAM and BIOS to Windows/Linux/Mac vulnerabilities.
Featuring Mike Meyers
Course videos are hosted by Mike Meyers, one of the industry’s leading authorities on IT certification. His colorful, humorous, and highly effective teaching style helps students retain complex computer concepts while keeping the learning process entertaining.
Who Should Attend:
- Broadband Technicians
- High-Speed Data Installers
- IT Support Specialists working in Telecom
What You Will Learn
Upon completion, students will be able to troubleshoot basic PC problems, educate customers on security, and execute advanced DOCSIS installations.
Core Competencies:
- PC Anatomy: Identify and explain the function of Microprocessors (CPU), Motherboards (ATX/ITX), RAM, and Solid State Drives (SSD).
- OS Expertise: Maneuver through Windows, Apple, and Linux operating systems to perform tasks and recognize vulnerabilities.
- Network Connectivity: Configure TCP/UDP ports, troubleshoot Wi-Fi networks, and understand Internet tier structures.
- Broadband Integration: Describe the initialization and authorization process of a DOCSIS 3.1 modem and qualify cable drops for service.
- Security & Hygiene: Best practices for physical security, malware protection, and keeping systems in optimal condition.
Certification and Benefits
Earn College Credit & Career Advancement
This course offers significant academic value, providing 3 hours of college credit upon successful completion.
Additional Benefits:
- Certification Path: Credits apply toward the NCTI Master Technician Customer Premises certification.
- Customer Education: Learn to explain complex equipment operations to customers, reducing future trouble calls.
- Industry Recognition: Receive the NCTI Certificate of Graduation.
Course Outline
Module 1: The Visible PC & Hardware
- Microprocessors: CPU speeds, cores, caches, and 32-bit vs 64-bit processing.
- Memory & Storage: RAM types, Virtual Memory, Hard Drives vs. SSDs, and removable media.
- Motherboards & Power: Form factors, chipsets, BIOS/POST, and power supply troubleshooting.
Module 2: Peripherals & Multimedia
- Input/Output: Configuring ports, video displays, resolution, and refresh rates.
- Multimedia: Sound formats (WAV/MIDI) and video card installation.
Module 3: Operating Systems & Mobility
- Visible Windows: Introduction to OS navigation and functions.
- Mobile Tech: Laptops, Tablets, and Smartphones (iOS/Android) syncing and security.
- Security: Firewalls, data destruction, and acceptable use policies.
Module 4: Networking & DOCSIS
- The Internet: Protocols (TCP/UDP), tier structures, and Wireless Networking.
- DOCSIS Overview: Origins, architecture, and versions (1.0 through 3.1).
- Modem Installation: Qualifying the drop, reducing upstream noise, and activation.