Delivery: Online | Est. Length: 6 Seat Hours | Price: $245.00
Course Overview
The NCTI Discovering DOCSIS – Customer Premises mini-course is a targeted training module designed for the frontline employees who install, service, and support High-Speed Data (HSD) products.
For broadband operators, DOCSIS is now the primary revenue driver. This concise course ensures all customer-contact staff have a thorough understanding of the product they are selling and fixing. Students will trace the evolution from DOCSIS 1.0 to 3.1, demystifying complex concepts like Orthogonal Frequency Division Multiplexing (OFDM) and explaining exactly what happens in the background during modem provisioning.
Who Should Attend:
- Field Installers
- Customer Care Agents
- Technical Support Representatives
What You Will Learn
Upon completion, students will be able to install and activate modems with confidence, understanding both the physical installation and the logical network authorization process.
Core Competencies:
- DOCSIS Evolution: Compare the features of legacy DOCSIS versions against DOCSIS 3.1 and explain why asymmetric data rates are common.
- Network Logic: Compare DOCSIS architecture to the OSI Reference Model and the Internet Protocol (IP) suite.
- Modem Provisioning: Comprehend the initialization process, including how modems establish identity, obtain IP addresses (DHCP), and receive operating parameters.
- OFDM Fundamentals: Explain how OFDM transmission differs from legacy single-carrier systems to deliver gigabit speeds.
- Installation Mastery: Qualify the customer’s cable drop for service reliability, activate the modem, and educate the customer on usage.
Certification and Benefits
Quick, Impactful Training
This 6-hour mini-course delivers high-impact technical knowledge without taking technicians out of the field for days.
Additional Benefits:
- Industry Recognition: Receive the NCTI Certificate of Graduation.
- Customer Satisfaction: Reduce callbacks by ensuring technicians can educate customers on their new service effectively.
- Troubleshooting Logic: Understand “Long-Loop Automatic Gain Control” and how data is transported to diagnose connectivity issues faster.
Course Outline
Module 1: Introduction to DOCSIS
- Origins and equipment certification process.
- Comparing DOCSIS to the OSI model.
- Shared networks, asymmetric throughput, and Long-Loop AGC.
Module 2: DOCSIS Modem Operations
- Obtaining Single Carrier vs. DOCSIS 3.1 RF parameters.
- Establishing network identity and maintaining security.
Module 3: Installing a DOCSIS Modem
- Qualifying the cable drop for data service.
- Locating, activating, and verifying the modem.
- Best practices for customer education.