Delivery: Online
Estimated Length: 8 seat hours
Price: $465.00
The IP Voice course is comprised of four sections covering the delivery of telephone service using Voice over Internet (VoIP) technology through broadband cable’s managed network. The IP Voice course uses full-motion video and animation to closely mirror a hands-on learning environment. The video provides detailed and realistic demonstrations of the critical skills needed by an installer to successfully deliver voice service. Learners ride along with an installer as he takes them step-by-step through all the aspects of IP Voice service, including: preparation, installation in single- and multi-dwelling units, homes with security systems, troubleshooting and safety. This well-rounded approach to understanding IP Voice services ensures learners comprehend both the how and why of the job they are performing.
Completion Time:
The estimated completion time for this course is eight hours. The maximum allotted time is four months from enrollment.
Benefits:
- use this course to help prepare for SCTE’s Broadband Premises Installer certification
- receive an industry-recognized NCTI® certificate of graduation
Upon completing this course, students will be able to:
- define and describe IP Voice service
- describe and identify the tools and equipment used to deliver IP Voice service
- identify types of wiring commonly used in IP Voice installations
- describe the two basic types of house wiring schemes
- describe what must be addressed before or during the installation of IP Voice
- describe the process for installing and activating the embedded multimedia terminal adapter (EMTA) and connecting it into the existing premises wiring
- explain how to install IP Voice in a customer premises with a monitored alarm system
- explain basic rules of how to troubleshoot various IP Voice service problems
Outline:
Background and Basics of IP Voice
Introducing IP Voice as the cable industries’ Voice over Internet Protocol (VoIP) solution that is comparable to that of the legacy telephone providers, explaining the conversion of analog voice to data packets and the packet’s delivery over the cable operator’s private IP network, explaining the benefits and features of using the PacketCable™ architecture, introducing the embedded multimedia terminal adapter (EMTA), discussing EMTA function and operating requirements, listing, describing, providing and demonstrating the basic hand tools, test equipment, wiring and hardware used during an IP Voice installation and describing the different types, categories and components of twisted-pair cable and wiring polarity
Preparing to Install IP Voice
Describing what to check on the work order, listing what should be in the truck before leaving the office each day, defining customer service and interactions between the installer and the customer from the initial meeting to the closing of the work order, describing how e911 emergency services work with IP Voice and explaining it to the customer
Installing IP Voice
Explaining how to safely follow step-by-step installation procedures at the tap, ground block and in the customer premises, recognizing causes of problems in the coaxial cable drop system, describing how to prevent problems, measuring and recording signal levels, replacing F-connectors, installing drop tags and the EMTA into the existing premises wiring and toning, testing the wiring to identify its routing, learning how and when to use straight through and crossover jumpers and verifying that the service is installed and working properly
Special Situations
Explaining how IP Voice and the EMTA is to be connected into monitored security alarm systems, learning about potential alarm system problems and how to avoid them, describing the EMTA installation in an MDU along with installation restrictions and possible solutions, troubleshooting an IP Voice service with no dial tone, noise on the line and continuous dial tone, describing some of the test equipment used to troubleshoot wiring problems and common wiring errors and learning about different devices to test and troubleshoot IP Voice problems