Delivery: Online (Interactive) | Est. Length: 20 Seat Hours | Price: $350.00
Course Overview
The NCTI Quick Start Installer (QSI) course is designed to rapidly upskill new technicians, turning novices into productive “Triple Play” installers in record time. In an industry where repeat truck rolls destroy profitability, this course focuses on getting it right the first time.
Delivered in an interactive format, QSI covers the essential craftsmanship required to install Video, High-Speed Data, and Telephony products from the tap to the customer premises. Students will gain foundational knowledge of modern home networking technologies like Wi-Fi and Multimedia over Coax Alliance (MoCA), while mastering the physical skills of Connectorization, Bonding, and safe Aerial Access.
Who Should Attend:
- Entry-Level Installers
- Field Technicians
- Contractors seeking standardization
- Apprentices
What You Will Learn
Upon completion, students will be able to perform safe aerial and underground installations, interpret digital signal measurements, and troubleshoot common drop impairments.
Core Competencies:
- Broadband Architecture: Explain the operation of HFC networks and distinguish between analog and digital signals.
- Triple Play Mastery: Install and verify Television, High-Speed Data, and IP Voice services, including understanding MoCA and Wi-Fi integration.
- Craftsmanship: Demonstrate professional Exterior and Interior Cable Routing, installing environmentally sealed F-connectors and properly bonding the drop.
- Safety Protocols: Execute rigorous inspections for ladders and pole climbing equipment, following OSHA standards for aerial plant access.
- Troubleshooting: Apply a structured process to analyze Ingress and Egress noise and evaluate digital signal quality (MER/BER).
- Customer Service: Apply communication skills to improve customer retention and manage stress during difficult service interactions.
Certification and Benefits
Increase Productivity and Quality
This course provides the fundamental knowledge needed to decrease repeat trouble calls and improve on-time performance guarantees.
Additional Benefits:
- Industry Recognition: Receive the NCTI Certificate of Graduation.
- Career Foundation: Prepares students for advanced certifications by establishing a solid understanding of drop components and safety.
- Holistic Training: Covers both the technical “hard skills” of installation and the “soft skills” of customer service.
Course Outline
Module 1: Technology and Transmission
- Network Architecture and Digital Signals.
- Media: Coaxial drop cable, Twisted-Pair, and Drop Passives/Actives.
- Home Networking: Wi-Fi and MoCA options.
Module 2: Triple-Play Technologies
- Analyzing TV Technology and High-Speed Data.
- Installing IP Voice and understanding VoIP.
Module 3: Craftsmanship (Exterior & Interior)
- Exterior: Underground/Aerial installation, splitters, and bonding.
- Interior: Routing, fishing walls, and connectorization.
- MDU (Multiple Dwelling Unit) considerations.
Module 4: Safety and Tools
- Tools: Maintenance of hand tools and testing equipment.
- Aerial Access: Ladder safety, climbing, and descending procedures.
Module 5: Troubleshooting and Service
- Analyzing Ingress/Egress.
- Customer Relations and Stress Management.