Delivery: Online | Est. Length: 2 Seat Hours | Price: $195.00
Course Overview
The NCTI Delivering Video course is designed to give broadband customer care professionals the technical fluency needed to sell and support modern video packages effectively.
Product knowledge is the foundation of sales success. This course moves beyond basic channel lineups to explain the technology of digital video. Students will explore the evolution from analog to digital, understand the difference between SD, HD, and Ultra-HD/4K formats, and learn the mechanics of high-value services like Video On Demand (VOD) and Whole-Home DVR. By understanding these technologies, agents can better communicate value to the customer and overcome objections.
Who Should Attend:
- Customer Care Representatives
- Sales & Retention Agents
- Video Support Specialists
What You Will Learn
Upon completion, students will be able to explain video quality differences to customers and navigate the hardware required for digital services.
Core Competencies:
- Standards Evolution: Describe the roles of the NTSC (National Television System Committee) and ATSC (Advanced Television Systems Committee) in establishing video standards.
- Video Formats: Distinguish the characteristics and resolution differences between Standard Definition (SD), High Definition (HD), and Next-Generation technologies (UHD/4K).
- Hardware & Access: Explain the purpose of Digital Terminal Adapters (DTAs) and how conditional access systems control content security.
- Premium Services: Articulate the features and benefits of Video-on-Demand (VOD), Digital Video Recorders (DVR), and Whole-Home Entertainment networks.
Certification and Benefits
Turn Knowledge into Revenue
This course equips staff with the confidence to upsell premium video tiers by clearly explaining the superior viewing experience they offer.
Additional Benefits:
- Industry Recognition: Receive the NCTI Certificate of Graduation.
- Quick Completion: A concise 2-hour curriculum available online for up to four months.
- Troubleshooting Basics: Understand signal delivery methods to assist with basic customer inquiries.
Course Outline
Module 1: Understanding Television Standards
- Origins of TV standards (NTSC).
- The transition from Analog to Digital.
- Recognizing Digital Television (DTV) organizations.
Module 2: Identifying Television Formats
- Standard Definition (SD) vs. Enhanced Definition (ED).
- Defining High Definition (HD).
- Looking beyond HD (UHD/4K).
Module 3: Accessing Digital Television
- Digital tuning and the Digital Terminal Adapter (DTA).
- Controlling access to content (Encryption/Security).
Module 4: Examining Digital Services
- Evolution of Video-on-Demand (VOD).
- DVR and Whole-Home configurations.