Delivery: Online | Est. Length: 48 Seat Hours | Price: $955.00
Course Overview
The NCTI Operations Center Technical Support II course provides the deep technical foundation required for advanced network analysis. While Support I focused on services, this course focuses on the reliability of the physical broadband network itself.
This comprehensive curriculum equips Network Operations Center (NOC) personnel with the Electronic Circuit Theory and RF Math skills needed to understand exactly why a network is performing a certain way. Students will master the physics of the plant—from Ohm’s Law and Decibel (dB/dBmV) calculations to the operation of Line Extender Amplifiers. Additionally, the course bridges the gap to modern networking, covering Wireless LAN (Wi-Fi) infrastructure, Spread Spectrum technology, and Wide Area Network (WAN) protocols.
Who Should Attend:
- Senior NOC Technicians
- Network Analysts
- System Maintainers
- Technicians preparing for SCTE BDS Certification
What You Will Learn
Upon completion, students will be able to perform engineering-level calculations, diagnose signal leakage issues, and understand the architecture of both wired and wireless networks.
Core Competencies:
- Electronics & Math: Apply Ohm’s Law and DC electronic theory to solve power equations, and perform calculations using powers of numbers and fractions.
- Signal Analysis: Explain the concepts of Gain and Loss, performing critical calculations using dB and dBmV to validate network performance.
- Infrastructure Maintenance: Describe the theory of operation for Line Extender Amplifiers (Active/Passive components) and use equipment to detect Signal Leakage.
- Wireless Architecture: Differentiate between FHSS and DSSS spread spectrum technologies and identify the components of a Wireless LAN (Access Points, Bridges, PoE).
- WAN Technologies: Describe various aspects of Wide Area Networks, including legacy protocols (Frame Relay, ATM) and modern VPN (Virtual Private Network) configurations.
- Standards: Explain the IEEE 802.11 standards and the FCC rules governing spread spectrum technologies.
Certification and Benefits
Advanced Diagnostics for the Modern NOC
This course moves beyond “identifying” issues to “isolating and directing the fix” based on scientific principles.
Additional Benefits:
- SCTE Prep: Helps prepare students for SCTE Broadband Premises Installer and Broadband Distribution Specialist (BDS) certifications.
- Certification Pathways: Credits apply toward NCTI Customer Care Master Representative and Master Dispatcher certifications.
- Industry Recognition: Receive the NCTI Certificate of Graduation.
Course Outline
Module 1: Electronics and Math Foundation
- Electricity: Electrons, Magnetism, and Electromagnetism.
- Math: Equations, Fractions, and Positive/Negative numbers.
- Circuits: DC Series Circuits, Resistance, and Ohm’s Law.
Module 2: Signal Theory and Leakage
- Decibels: Understanding dB, dBmV, and voltage ratios.
- Leakage: Detection basics and measuring equipment.
Module 3: Wireless and WAN Networking
- Wireless LANs: Market applications, 802.11 standards, and Security.
- Spread Spectrum: FHSS vs. DSSS.
- Infrastructure: Access Points, Gateways, and Antennas.
- WAN: Frame Relay, ATM, and VPNs.
Module 4: RF Plant Infrastructure
- Line Extenders: Amplifier housing, powering systems, and module specifications.