I found that the [NCTI] curriculum deepened my knowledge of my day-to-day tasks, making troubleshooting easier and my job more satisfying. Once my completion certificates started coming in the mail, my supervisor took notice and began preparing me to take on added responsibilities in the field. As a result, I was able to delve into fiber-to-the-home, alarm, and business call work. Not only that, but I was granted permission to ride-along with the maintenance team and was quickly promoted into that department as their first female technician.
As a now Senior Master Technician, I am positive that my commitment to ongoing learning set me apart and afforded me these opportunities.