College Credit: 3 credit hours
Estimated Length: 40 seat hours
Completion Time:The estimated completion time for this course is 40 hours. The maximum allotted time is four months from enrollment.
- have the breadth and depth of knowledge to sell and support any high-speed data related services
- reduce expensive truck rolls and improve customer satisfaction rates by providing advanced levels of troubleshooting on high-speed data service
- earn three hours of college credit
- receive credit toward NCTI Customer Care Master Representative certification
- receive credit toward NCTI Master Dispatcher certification
- receive an industry-recognized NCTI certificate of graduation
Upon completing this course, students will be able to:
- identify the main components of a computer system
- describe how to maneuver in the different Windows operating systems to perform common tasks
- explain the meaning of 32- and 64-bit processing
- . explain the labeling of the different types of random access memory (RAM)
- describe the basic input/output services (BIOS) in a computer system
- describe the computer motherboard and the different available form factors
- describe a hard drive and solid-state drive
- identify different types of media for storing and playing back data
- explain how to configure common input devices in a computer system
- understand the terms resolution, refresh rate and color depth as they relate to a computer’s video configurations.
- describe the terms Transmission Control Protocol (TCP), User Datagram Protocol (UDP) and ports in reference to Internet applications
- describe the waveform audio file format (WAV) and musical instrument digital interface (MIDI) file formats
- identify different laptop types and features that make laptops versatile
- describe mobile device operating systems
- connect and troubleshoot devices on a wireless network
- identify how to keep computer systems in an optimal operating condition
- understand how digital devices are used to duplicate the physiological characteristics of the human eye and ear
- apply the divide and conquer troubleshooting method
Discuss professionalism in appearance and communications, identify the biggest hazards to a computer, discuss safety for those working on a computer and for the computer while being worked on.
The Visible PC
Review how computers work, identify and explain the function of the main components inside a computer and describe the different computer interfaces to peripheral devices.
Introduction to operating systems and touring operating systems.
Understanding central processing units (CPU), investigating CPU speeds and cores, exploring CPU caches, understanding 32-bit and 64-bit processors, installing a CPU and cooling a CPU.
Random Access Memory (RAM)
Understanding RAM, looking at types of RAM, adding RAM to a system, troubleshooting RAM and understanding virtual memory.
Basic Input/Output Services (BIOS)
Defining the purpose of BIOS, describing the poweron self-test (POST) and troubleshooting BIOS.
Understanding form factor, ATX and ITX form factors, chipsets, the expansion bus, installing a motherboard and configuring for two CPUs.
Electricity basics, describing the power supply and connections, choosing a power supply, power protection and troubleshooting the power supply.
Hard Drive Technologies
Introduction to hard drive technologies including solid-state drives.
Remembering floppy discs and drives, investigating optical drives and flash media.
Supporting common ports and connecting input devices.
Investigating video displays, connectors, and video settings, working with projectors, setting up multiple monitors, installing graphics cards and troubleshooting video issues.
Understanding Internet tier structures, connecting to the Internet, investigating Internet application protocols and analyzing Internet issues.
Recognizing sound formats, working with volume, and using tuners and video cards.
Introduction to wireless networking
Looking at laptop computers, managing and maintain portable computers and troubleshooting laptop computers.
Comparing smart phones and tablets, describe mobile operating systems, syncing mobile devices, connecting mobile devices to a network, connecting mobile devices to email and securing mobile devices.
Exploring physical security, securing the environment against unauthorized use and against software threats, using firewalls and destroying data and complying with acceptable use policies.
Compare decimal and binary numbering, understand logic gates and integrated circuits and learn about pulse code modulation.
Modem emulators and other test equipment, house amplifiers and examining troubleshooting techniques.