Delivery: Online
Estimated Length: 10 seat hours
Price: $455
The NCTI® Business Services for Technicians course teaches the broadband technician about the elements and principles that support installing and troubleshooting business class services. These services go beyond basic residential applications and are designed to meet the specific needs and demands of businesses. This course covers business class services such as data, video, and voice installation and troubleshooting. The Business Services for Technicians course is appropriate for all business class technicians working in the small, medium, or large business environment, offering fundamental as well as advanced topics.
Completion Time:
The estimated completion time for this course is 10 hours. The maximum allotted time is four months from enrollment.
Benefits:
- receive credit toward NCTI Senior Master Technician certification
- receive an industry-recognized NCTI certificate of graduation
Upon completing this course, students will be able to:
- Explain the concepts of business class services, including how each type of service can differ in installation practices.
- Describe preparation techniques and documents to prepare for a customer visit.
- Identify components of a site survey and equipment used to survey different types of buildings.
- Explain how drops, bonding, grounding, and demarcation points work within a business installation.
- Describe best practices when working with equipment commonly found in businesses and equipment room locations.
- Identify processes, components, devices, and terminology of data networks in businesses.
- Describe how types of data installations and installation techniques are used to make certain the business class services are properly working.
- Describe the process for troubleshooting a business data installation, including creating problem statements and using troubleshooting tools.
- Identify the characteristics of commercial video distribution methods and local content video insertion.
- Examine the best equipment and installation methods to use for a seamless and efficient video service installation.
- Describe best practices for verifying the installation is successful.
- Identify the best approach when troubleshooting business class video service.
- Explain how legacy and present-day telephone systems operate in businesses.
- Examine best practices and processes for installing business class voice service.
- Explain business class voice troubleshooting
- Describe the process and appropriate steps to take when troubleshooting a business class voice service installation.
- Describe channel planning to mitigate CCI, including complications in the 5 GHz band and considerations for wider channels.
- Explain the advantages and considerations for the 6 GHz frequency band, the relationship between transmit power and interference, wave propagation in Wi-Fi bands, and planning for multi-frequency networks.
- Describe authentication in WPA2 and WPA3 networks, how to deploy PPSK and SAE with a complex RADIUS server, the mounting and centralized management of APs, considerations for deploying a PoE network, and the rationale behind disabling LEDs on APs.
Outline:
Introducing Business Class Services
Installing for business class customers; customer visit preparation; site survey; drops, bonding, grounding, and demarcation; common equipment and equipment rooms
Business Class Data
Business class data service, business class data service installation, business class data service troubleshooting
Business Class Video
Business class video service, business class video service installation, business class video service troubleshooting
Business Class Voice
Business class voice service, business class voice service installation, business class data voice troubleshooting
Commerical Wi-Fi Installation
Commercial access points, commercial environment signal strength, enterprise Wi-Fi security, SMB and enterprise hardware and software