Delivery: Online
Estimated Length: 2 seat hours
Price: $195
Created specifically for the broadband industry, Competitive Services takes the broadband cable professional on a ride through the competitive landscape of the broadband telecommunications industry. The regulatory issues surrounding competition is addressed for a deeper understanding of how we got to where we are. After successful course completion, the cable professional will be better equipped to communicate with the customer and sell their services against the competition.
Completion Time:
The estimated completion time for this course is two hours. The maximum allotted time is four months from enrollment.
Benefits:
- become familiar with the competitive landscape
- be better prepared to sell cable services
- learn about regulatory issues affecting telecommunications competition
- receive an industry-recognized NCTI certificate of graduation
- receive credit toward NCTI Customer Care Master Representative certification
Upon completing this course, students will be able to:
- discuss the development of early cable systems and what led to wireless video service
- outline the major effects of the Telecommunications Act of 1996
- list key advanced services that came to the marketplace in the first part of the 21st century
- outline the major effects of the Digital Transition and Public Safety Act of 2005
- describe the competitive role of high-speed data providers
- describe DSL television and hybrid telco technologies
- describe the competitive role of satellite service providers
- describe how fixed wireless networks deliver high-speed data to the customer
- describe technologies providing both fixed and mobile broadband wireless Internet access
- discuss regulatory factors contributing to broadband cable overbuilds and user access
- describe how broadband cable operators have improved technology to remain competitive
- discuss the benefits of VoIP in telecommunications networks
- summarize how VOD services are provided to the broadband cable customer
- summarize how DVR services are provided to the broadband cable customer
- clarify how gaming services are provided to the broadband cable customer
Outline:
Summarizing the Competitive Background
Describing early cable competition, examining the Telecommunications Act of 1996, developing advanced services and looking at the Digital Act of 2005
Examining Competing Telecommunications Services
Discussing telco data services, looking at DSL television and hybrid service, discussing satellite video and data services, discussing fixed wireless and fixed optical data services, defining WiFi and WiMAX, redefining over-theair broadcasting, understanding overbuilds and widening user access and observing broadband cable developments
Bringing to Light the Value of Cable
Exploring Voice over IP telephony, examining interactive television history, looking at VOD and DVR service, discussing broadband gaming and looking at future trends