Effective Communication

We communicate to exchange information, ideas, thoughts, and feelings and to get our point across. However, the strongest leaders understand that effective communication should also affirm and empower the person or people with whom you communicate. Effective communication involves not just the transmission of a message but also ensuring that the message is received and interpreted accurately by the recipient, which can be achieved through verbal communication (spoken or written words), non-verbal communication (body language, facial expressions, tone of voice), and active listening (engaging with the speaker, providing feedback, and clarifying misunderstandings). This course will help you maximize your influence to work with the people around you by giving you the knowledge and skills to communicate as a leader and person of influence effectively. It includes a Learner Workbook, available as a PDF, which contains exercises designed to provoke thought and deepen your understanding. These exercises are a key part of the course and can be applied immediately to help you improve your conflict management skills.