Healthy Conflict Management

Conflict is a natural result of people working together. When it is handled in an unhealthy manner, productivity declines. When healthy conflict is encouraged and regarded as a necessary ingredient for growth, productivity and morale soar. The purpose of this course is to give you the knowledge you need to resolve unhealthy conflict and to help you promote healthy conflict you can use to increase your organizational impact. This online course includes a Learner Workbook, which contains thought provoking exercises that are an integral part of successfully completing the course. The workbook is available as an online pdf document. It supplements the online course by engaging students with the exercises that are both personal and relevant, and can be utilized immediately to guide the student in the quest to improve their ability to deal with conflict.

To nurture communication of ideas and opinions across teams, an optional group discussion guide is provided.

Completion Time:

The estimated completion time for this course is two hours. The maximum allotted time is four months from enrollment.

Benefits:

• know how to manage conflict in a healthy way
• receive an industry-recognized NCTI certificate of graduation

Upon completing this course, students will be able to:

1. explain why conflict is so important in leadership
2. identify characteristics of healthy and unhealthy conflict
3. explain the actions for proactively promoting healthy conflict with your team members
4. know what to do when conflict surfaces

Outline:

Healthy and Unhealthy Conflict

Healthy conflict, discipline and accountability, conflict styles, collaborative style and reaction to conflict

Proactively Promoting Healthy Conflict

Establish expectations, show your teammates that you believe in them, create a learning culture and remain open to other perspectives, act quickly and model healthy behavior and energize and connect people through a compelling vision

Resolving Conflict

Identifying personal “hot buttons”, interpersonal differences, respect and calmer thinking

Crucial Conversations

The three stages of a crucial conversation, “work on me first”, confront with safety and move to action

The Essential Ingredient to Good Conflict Management

Role vs. identity, past reactions to conflict or corrective feedback, skills to managing your reactions, keep confidants and seek sanctuary