Delivery: Online | College Credit: 3 Credit Hours | Est. Length: 24 Seat Hours | Price: $675.00
Course Overview
Broadband connectivity is the backbone of modern communication, driving innovation and connectivity in our digital world. The NCTI® Delivering Broadband Services course is designed to equip technicians with the knowledge and skills necessary to install, maintain, and troubleshoot the infrastructure and services that deliver broadband to homes and businesses.
Broadband service delivery requires a comprehensive understanding of the technologies and processes that make it possible. This course helps technicians become familiar with the basics of signal transmission, fiber optics, and hybrid fiber-coaxial (HFC) networks, as well as the practical aspects of installing and maintaining aerial and underground drops. It takes the student through each part of the network and demonstrates the practices that personnel must follow to perform installations at the customer premises. Triple-play service delivery and customer equipment connections are covered in detail. Also included are lessons on system maintenance, troubleshooting, federal and local regulations, and safety.
The growing demand for high-speed connectivity, streaming media, and smart devices drives the future of broadband services. By mastering these lessons, technicians will play a critical role in connecting communities and shaping the future of communication technology.
Who Should Attend:
Personnel who need to understand how broadband services are delivered to customers, especially those responsible for resolving technical issues over the phone, including:
- Customer service representatives
- New technical support staff
- Network operations center (NOC) staff
- Sales staff
- Marketing employees
What You Will Learn
Upon completion, students will be able to visualize the network architecture and perform safe, regulation-compliant installations at the customer premises.
Objectives
- Describe how broadband cable signals travel from the headend to the customer premises and from the customer premises to the headend
- Describe how signal modulation and processing are accomplished in the headend
- Explain the details and complexities of video technology, formats, and services
- Describe how VoIP handles a phone call in a broadband network
- Describe how a modem and EMTA are provisioned and explain how they function
- Describe how fiber-optic equipment functions
- Explain the procedures that technicians must use when handling fiber-optic cable
- Explain what causes signal outages
- Describe the steps involved in routing and connecting drop cables in aerial and underground installations
- Explain entertainment ecosystems and configure streaming devices and applications, including network connectivity and authentication, to provide access to entertainment content
- Explain the methods that are involved in performing signal leakage monitoring
- Explain the personal safety practices that are necessary for technical and non-technical employees
Certification and Benefits
Build a Solid Career Foundation
This course provides 3 hours of college credit, making it a high-value investment for technicians looking to advance their education.
Additional Benefits:
- Certification Pathways: Credits apply toward NCTI Customer Care Master Representative and Master Dispatcher certifications.
- Industry Recognition: Receive the NCTI Certificate of Graduation.
- Holistic Knowledge: Gain a complete understanding of the plant, from the satellite receiver at the headend to the set-top box in the living room.
Course Outline
Technology Overview
Discussing broadband technology basics, introducing the electromagnetic spectrum, and understanding electronics basics
Understanding Signals and the Headend
Learning about signals, discussing microwave and satellite signals, and exploring the headend
Understanding Fiber Optics and HFC Networks
Introducing fiber optics, constructing fiber networks, the evolving HFC network, and optimizing the network
Installing Aerial Drops
Safety standards organizations, routing aerial drop cable, attaching drop cable to the strand, attaching aerial drop to the premises
Installing Underground Drops
Establishing route to the premises, placing cable underground, and connecting service drop to the customer tap
Video Standards, Definitions, and Services
Understanding television standards, identifying television formats, accessing digital television, and examining digital television services
Delivering Voice
Reviewing the traditional telephone system, describing voice over internet protocol, examining the evolution of cable telephony, and explaining PacketCable operations
Delivering Data
Describing cable’s managed network, provisioning cable modems, and activating cable modem service
Entertainment Essentials
Streaming device basics, getting across ecosystems, and streaming device setup and customer support
Understanding Network Maintenance
Maintenance programs, performing routine procedures, examining signal leakage measuring equipment, and understanding test equipment
Understanding Broadband Cable Regulatory Issues
Understanding government regulation, regulation network technical performance, and complying with industry rules
Broadband Cable Safety and Safety Regulations
Ensuring safety on the job and understanding safety codes