Delivery: Online | Est. Length: 2 Seat Hours | Price: $195.00
Course Overview
The NCTI Delivering Data course is a targeted training module designed to give broadband professionals a competitive edge in the High-Speed Data (HSD) market.
To sell or support internet services effectively, you must understand the technology behind them. This course demystifies the DOCSIS® platform (Data Over Cable Service Interface Specification), explaining exactly how data travels from the Headend to the customer’s computer. By understanding the unique architecture of cable’s managed network—and how it differs from DSL or satellite—professionals will be better equipped to communicate value to the customer and close more sales.
Who Should Attend:
- Sales Representatives
- Customer Service Agents
- Entry-Level Installers
- Marketing Staff
What You Will Learn
Upon completion, students will be able to describe the lifecycle of a data packet and explain the modem provisioning process to customers.
Core Competencies:
- The DOCSIS Standard: Describe the evolution of DOCSIS versions and the function of the Cable Modem Termination System (CMTS).
- Network Architecture: Explain “shared networks,” TCP/IP protocols, and how Long-Loop Automatic Gain Control (AGC) maintains signal stability.
- Modem Provisioning: Trace the steps of modem synchronization, ranging, IP address acquisition (DHCP), and establishment of security.
- Installation & Troubleshooting: Interpret cable modem status lights to diagnose problems, identify optimal equipment locations, and verify connections to routers/switches.
- Competitive Knowledge: Articulate how cable data transport differs from competitors to deliver guaranteed data rates.
Certification and Benefits
Sell with Confidence
This course bridges the gap between engineering concepts and customer communication, helping staff sound like experts.
Additional Benefits:
- Technical Fluency: Understand terms like “Ranging,” “Time Slicing,” and “Upstream Parameters.”
- Industry Recognition: Receive the NCTI Certificate of Graduation.
- Quick Completion: A concise 2-hour curriculum available online for up to four months.
Course Outline
Module 1: Describing Cable’s Managed Network
- Architecture of a DOCSIS system.
- Shared networks vs. dedicated lines.
- Data traffic protocols (TCP/IP, SNMP).
- Long-loop Automatic Gain Control.
Module 2: Provisioning Cable Modems
- Synchronizing data and ranging.
- Obtaining Upstream Parameters and IP Addresses.
- Characterizing modem status indicators (LEDs).
Module 3: Activating Service
- Determining optimal modem location.
- Connecting to computers, routers, and switches.
- Verifying operation, privacy, and security.