NCTI

Powers frontline performance

Delivery: Online

Estimated Length: 2 seat hours
Price: $180.00

 

 

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Created specifically for the broadband industry, Delivering Voice teaches the broadband cable professional everything they need to know about digital voice, including how the broadband cable industry’s PacketCable™ IP voice solution differs from traditional telephone service and from other digital voice service providers. After successful course completion, the cable professional will be better-equipped to communicate with the customer about their voice services as well as to more successfully sell the service.

Completion Time:

The estimated completion time for this course is two hours. The maximum allotted time is four months from enrollment.

Benefits:

  • receive an industry-recognized NCTI certificate of graduation

Upon completing this course, students will be able to:

  1. describe the public switched telephone network
  2. describe the meaning of plain old telephone service (POTS)
  3. describe how packet switching compares to circuit switching technology
  4. describe the applications of the different Internet protocol (IP) networks
  5. describe the benefits of the different versions of DOCSIS
  6. describe the embedded multimedia terminal adapter (ETMA)
  7. describe how PacketCable is different from other voice over Internet protocol (VoIP) services
  8. describe how cable telephony is installed
  9. list the different levels of VoIP services

Outline:

Reviewing the Traditional Telephone System

Explaining the public switched telephone network and describing the traditional telephone service

Describing Voice Over Internet Protocol (VoIP)

Introducing packet switching and defining an IP network

Examining the Evolution of Cable Telephony

Introducing DOCSIS, introducing PacketCable, describing PacketCable telephony and exploring PacketCable VoIP architecture

Explaining PacketCable Operations

Examining the customer VoIP interface, explaining PacketCable VoIP connections, describing PacketCable telephone calls, installing cable telephony service, explaining premises devices, calling benefits and features and defining VoIP competition