Delivery: Online
Estimated Length: 4 seat hours
Price: $190
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We communicate to exchange information, ideas, thoughts, and feelings and to get our point across. However, the strongest leaders understand that effective communication should also affirm and empower the person or people with whom you communicate. Effective communication involves not just the transmission of a message but also ensuring that the message is received and interpreted accurately by the recipient, which can be achieved through verbal communication (spoken or written words), non-verbal communication (body language, facial expressions, tone of voice), and active listening (engaging with the speaker, providing feedback, and clarifying misunderstandings). This course will help you maximize your influence to work with the people around you by giving you the knowledge and skills to communicate as a leader and person of influence effectively. It includes a Learner Workbook, available as a PDF, which contains exercises designed to provoke thought and deepen your understanding. These exercises are a key part of the course and can be applied immediately to help you improve your conflict management skills.
Completion Time:
The estimated completion time for this course is four hours. The maximum allotted time is four months from enrollment.
Benefits:
- receive an industry-recognized NCTI certificate of graduation
- receive credit towards an NCTI Emerging Leader certification
Upon completing students will:
- Explain why healthy conflict management is important
- Identify characteristics of healthy and unhealthy conflict
- Describe what to do when unhealthy conflict surfaces.
- Explain the actions for proactively promoting healthy conflict with your team members
Outline:
Healthy Conflict Management
The importance of healthy conflict management, unhealthy conflict, and identifying unhealthy conflict
Healthy and Unhealthy Conflict
Effects of unhealthy conflict at work, conflict styles, collaborative style, and reactions to conflict
CLEAR Conversations
CLEAR conversations framework, CLEAR framework for meaningful conversations, using the CLEAR framework in difficult conversations, why do we avoid difficult conversations, why do we need to have difficult conversations, and difficult conversations
Resolving Conflict
Identifying personal “hot buttons,” interpersonal differences, and respect and calmer thinking
Proactively Promoting Healthy Conflict
Healthy conflict, discipline and accountability, promoting healthy conflict, establish expectations, show your teammates that you believe in them, create a learning culture and remain open to other perspectives, turning conflict into a learning experience, act quickly and model healthy behavior, energize and connect people through a compelling vision, and putting it all together case studies
The Essential Ingredient to Good Conflict Management
Key ingredient to good conflict management, role vs. identity, you are not your role, past reactions to conflict or corrective feedback, proactive healthy conflict management