Delivery: Online
College Credit: 3 credit hours
Estimated Length: 32 seat hours
Price: $890
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Imperative for anyone with supervisory responsibilities, this course teaches how to organize and lead others competently and confidently within the broadband industry. By covering human resource challenges such as hiring needs and practices, appraisal, motivation, conflict resolution and stress management, students will learn the critical people skills necessary to function effectively in a supervisory role. Additionally, the course outlines how to develop leadership skills such as effective communication, problem solving, team building and decision making. Case studies apply these lessons to realistic situations within the broadband industry.
Completion Time
The estimated completion time for this course is 32 hours. The maximum allotted time is four months from enrollment.
Benefits:
- effectively organize, motivate and lead a department
- efficiently communicate and delegate to establish and achieve business goals
- understand human resource methods and resolve personnel issues
- earn three hours of college credit
- receive an industry-recognized NCTI certificate of graduation
Upon completing this course, students will be able to:
- identify the functions of the management process
- identify significant changes in the composition of the workforce and how they affect the job of the supervisor
- describe the four ingredients of an MBO program
- explain how a supervisor can reduce business costs
- compare and contrast group vs. individual decision-making
- explain why an organization is centralized or decentralized
- identify key laws and regulations affecting human resources practices
- identify the three most popular sets of criteria supervisors appraise for employee performance
- identify and define five personality characteristics relevant to understanding employee performance at work
- describe the difference between a leader and a supervisor
- list the barriers to effective communication
- list the five basic techniques for resolving conflict
- list the steps a supervisor can use to change negative employee attitudes
- describe OSHA and its impact on supervisors
- explain job safety problems
Outline:
Supervision Fundamentals
Organizations and their levels, the management process, changing expectations of supervisors, the transition from employee to supervisor, from concepts to skills and supervisor competencies
Supervision Challenges
Global competitiveness, technology enhancements, working in a diverse organization, changing how business operates, thriving on chaos and the good and profitable organization
Planning and Goal Setting
What is formal planning, productivity, planning and level in the organization, key planning guides and management by objectives
Organizing
What is organizing, basic organizing concepts, organizing your employees and empowering others through delegation
Staffing and Recruiting
Supervisors and the human resources department, understanding Equal Employment Opportunity (EEO), determining staffing needs, from job descriptions to job specifications, recruiting candidates, employee selection and orientation and training and development
Controlling
The control process, types of controls and the focus of control
Problem Analysis and Decision Making
The decision-making process, styles, decision tools, ethics in decision making and group decision making
Motivating Followers
What is motivation, understanding individual differences, the early theories of motivation, contemporary theories of motivation, do employees really get what they expect, motivational challenges for today’s supervisors and designing motivating jobs
Leading Followers
Understanding leadership, are you born to lead, how do you become a leader, leadership behaviors and styles, effective leadership, contemporary leadership roles and leadership issues today
Communicating Effectively
What is communication, methods of communication, barriers to effective communication, active listening and the importance of feedback skills
Developing Groups
What is a group, why do people join groups, understanding informal work groups, the increasing use of teams and team challenges for supervisors
Performance Appraisal
The purpose of employee performance appraisals, when should appraisals occur, your role in performance appraisals, legal issues in performance appraisals, appraising appropriate criteria, how do you gather performance data, performance appraisal methods, potential problems in performance appraisals and responding to performance problems
Workplace Health and Safety
The occupational safety and health act, job safety programs, workplace violence, maintaining a healthy work environment, stress and helping the whole employee
Conflict, Politics, Discipline and Negotiation
What is conflict, understanding organizational politics and negotiation
Change Management
Forces for change, two views on the change process and work-related stress
Supervision and Labor
What is labor relations and a quick review of labor relations
Postscript: Personal Development
The traditional career path, personal career development and some final words of wisdom