Delivery: Online | College Credit: 3 Credit Hours | Est. Length: 32 Seat Hours | Price: $890.00
Course Overview
The NCTI Effective Supervision course is imperative training for anyone stepping into a leadership role within the broadband industry. Leading a technical team requires more than just technical knowledge; it requires the ability to organize, motivate, and manage people competently.
This comprehensive curriculum guides students through the transition from “employee” to “supervisor.” Using broadband-specific case studies, the course covers the full management spectrum: from the legalities of Human Resources (hiring, appraisals, EEO) to the soft skills of Conflict Resolution and Team Building. Students will also master operational strategies, such as Management by Objectives (MBO) and OSHA safety compliance, ensuring they can lead safe, profitable, and efficient departments.
Who Should Attend:
- Newly Promoted Supervisors
- Team Leads and Foremen
- Managers seeking a refresher on HR law and leadership theory
What You Will Learn
Upon completion, students will be able to navigate the complex human and operational challenges of leadership, reducing business costs and improving team performance.
Core Competencies:
- The Management Process: Master the four pillars of management: Planning, Organizing, Leading, and Controlling.
- HR & Legal: Identify key laws affecting HR practices (EEO), conduct legal performance appraisals, and understand OSHA impacts on supervision.
- Leadership Skills: Differentiate between a “leader” and a “supervisor,” applying contemporary motivation theories to drive employee performance.
- Operational Strategy: Implement Management by Objectives (MBO) programs and use decision-making tools to reduce business costs.
- Soft Skills: Overcome barriers to communication, resolve group conflict, and manage organizational politics and stress.
- Staffing: Navigate the full recruitment cycle, from writing job descriptions to conducting interviews and orientation.
Certification and Benefits
Earn College Credit & Leadership Credibility
This course offers significant professional development value, providing 3 hours of college credit upon successful completion.
Additional Benefits:
- Reduce Turnover: Learn to motivate followers and design jobs that employees actually enjoy.
- Mitigate Risk: Understand labor relations and safety regulations to keep the company compliant.
- Industry Recognition: Receive the NCTI Certificate of Graduation.
Course Outline
Module 1: Supervision Fundamentals & Challenges
- The transition from employee to supervisor.
- Global competitiveness and diversity in the broadband workforce.
Module 2: Planning, Organizing, and Staffing
- Management by Objectives (MBO) and goal setting.
- Recruiting, interviewing, and EEO compliance.
- Empowering others through delegation.
Module 3: Leadership and Communication
- Motivation theories and leadership styles.
- Active listening and overcoming communication barriers.
- Problem analysis and group decision-making.
Module 4: Managing Performance and People
- Conducting effective Performance Appraisals.
- Developing teams and understanding informal work groups.
- Conflict resolution, discipline, and negotiation.
Module 5: Safety and Change Management
- Workplace Health and Safety (OSHA).
- Managing stress and navigating organizational change.
- Labor relations and personal career development.