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FAQs

Getting Started

How are NCTI courses delivered?

We offer three types of courses:

Online Courses:

Our online courses are self-paced and completed independently by the student.

  • No structured classroom
  • Open-book lesson exams
  • Final exams are proctored by a company-designated training coordinator.
  • Immediate, online test results
  • Most courses include a downloadable textbook (also known as an e-book) for reference. When available, students have the option to purchase a hard-copy textbook at the time of enrollment.
  • Course and overall progress status available when logged into NCTI Amp®

Web Classroom Courses:

Web Classroom courses are considered online learning in a virtual classroom setting.

  • Semester-based course start and end dates.
  • Regularly-scheduled interaction with instructors and classmates in a virtual classroom
  • Students attend lectures, take exams, receive feedback, participate in discussions, and engage in team projects.
  • Regular weekly assignments to be completed and submitted to the instructor.
  • These courses may include textbook and/or additional electronic resources.

Virtual and In-Person Workshops:

NCTI offers virtual and in-person workshops/training programs conducted by third-party experts throughout the year.  Contact customer care directly at 866-575-7206, or by email at customercare@ncti.com for workshop information/schedules or to obtain login credentials and enrollment instructions.

How long does it take to complete a course?

Online courses: Online courses must be completed within four months of enrollment. During this period students need to complete all lesson exams and final exam.

Web Classroom courses: These courses begin on a predetermined calendar date and typically finish ten weeks later. During this period students must complete all tutorials and assignments as designated by the course instructor.

How can I pay for a course?

For your convenience, NCTI accepts the following forms of payment: company issued check, personal check, credit card, and purchase order. Company accounts must be pre-approved for purchase orders. If a check is returned for insufficient funds, there will be a $25.00(USD) fee assessed for each returned check. After receiving a returned check, NCTI will no longer accept a personal check from that person or business and future payments will need to be made by cashier’s check, money order, or credit card.

How many courses should I take at one time?

A student can enroll in as many courses as they feel comfortable with.  Keep in mind courses vary in length and degree of difficulty. Please contact Customer Care at 866-575-7206, or by email at customercare@ncti.com for guidance and/or recommendations.

Can a student enroll in any level of course?

Many courses have recommended prerequisites; however, a student may enroll in any course at any level. Since NCTI’s courses build upon each other, a student may be at a disadvantage if they have not studied the material from a lower-level course. Your Training Coordinator can be a valuable resource in course selection.

A first-time student who requests enrollment in a more advanced course may be screened for adequate academic and experiential knowledge to ensure proper student placement.

How soon can a student begin a course?

Online Courses:

  • All online courses activate within 24 hours of enrollment and receipt of payment.
  • If a student purchases a hard-copy textbook, it will be shipped within 24 to 48 hours via UPS and should arrive within five to eight business days of the shipment date.

Web Classroom Courses-Hosted by Arapahoe Community College (ACC):

  • NCTI will order applicable course textbooks upon enrollment. Students should be enrolled 14 days before class start date to allow time for receipt of course materials.
Where can I find a course catalog?

A detailed list all our courses can be found under Content Solutions/NCTI Courses. A link to a downloadable PDF of our entire course catalog can be found under Support/Resources.

Technical Issues

What kind of operating system do I need on my desktop, laptop, or mobile device to take a course?

System Requirements

DESKTOP REQUIREMENTS

  • PC Compatible Operating System only: Windows 7 through 10
  • OS-X (Apple) 10.x (certain courses) *
  • Web Browser:  Chromium-Based Microsoft Edge; Google Chrome (32 latest-certain courses), Firefox (26 latest-certain courses) and Safari (7.x latest) – (certain courses)
  • We recommend a minimum Screen Resolution of 1024 (width) x 768 (height) pixels
  • Internet Connection: High Speed Internet Access required for online courses (DSL or faster)
  • Disable any pop-up blockers

MOBILE SYSTEM REQUIREMENTS

  • iOS 8+ w/ Safari browser
  • Android 4.0+ w/ Chrome browser
 
 

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