Delivery: Online
Estimated Length: 8 seat hours
Price: $360
The High-Speed Data Installation (HSDI) course introduces the fundamentals of high-speed data Internet access service by presenting the typical features and functions of cable modems. The student will gain a thorough understanding of how the PC and modem interface with the broadband network. Topics of study include DOCSIS in the network, cable modem provisioning, the role of the cable modem termination system (CMTS) and more. The student will also learn how to effectively educate customers on the new high-speed service.
Completion Time
The estimated completion time for this course is eight hours. The maximum allotted time is four months from enrollment.
Benefits:
- effectively answer customer questions regarding broadband high-speed data service in the home
- understand how to install and troubleshoot high-speed data service issues in the home
- reduce repeat service calls and improve customer satisfaction
- have a more complete understanding of DOCSIS modems
- use this course to help prepare for SCTE’s Broadband Premises Installer certification
- receive an industry recognized NCTI certificate of graduation
Upon completing this course, students will be able to:
- define and describe high-speed data service
- define and describe cable modem system components
- identify and choose the correct tools and equipment used in high-speed data service installations
- interact professionally with the customer
- perform an interior and exterior site survey before installing high-speed data service
- locate and mitigate ingress and egress
- choose the correct tools and equipment for the installation of high-speed data service
- set up a customer high-speed data and e-mail account
- activate an EMTA for high-speed data service
- describe the classifications, properties, wiring schemes, and components of twisted-pair cable
- attach a modular RJ-45 plug to a twisted-pair cable
- rewire an RJ-45 wall jack
- troubleshoot twisted-pair high-speed data installations
- connect multiple devices to a single cable modem Internet connection
- recognize basic modem emulator functions
- interpret information obtained by a modem emulator
- use a modem emulator to conduct a return test
- list devices that can conduct a return test
- apply the divide and conquer troubleshooting method
- describe house amplifiers and their properties
- connect a wireless router
- describe packet loss
- recognize HSD modem requirements
Outline:
Introduction to High-Speed Data
Introducing the high-speed data product and its value to the cable operator, describing promotions and premium services, defining the competition and inspect and operate a company vehicle in a professional manner
Upgrading to High-Speed Data Service
Review good customer practices and skills, qualifying the signal at the wall outlet for high-speed data service, inspecting a drop to ensure compliance with company and industry standards, identifying equipment needed to install high-speed data service, attaching the cable modem to customer premises equipment, describing twisted-pair Ethernet cables, activating the cable modem for high-speed data service, verifying high-speed data service and providing high-speed data service customer education
Activating an EMTA for High-Speed Data Service
Gathering the equipment for twisted-pair service, describing an EMTA, identifying the MAC address for EMTA registration, describing twisted-pair cable test equipment, identifying a twisted-pair line, distinguishing between a straight-through and crossover twisted-pair cable, identifying twistedpair cable plugs and jacks, identifying twisted-pair handling practices, identifying twisted-pair wiring errors, connecting customer premises equipment to the EMTA and connecting the EMTA to the computer
Troubleshooting High-Speed Data Service
Probing the customer to learn more about the problem, using a cable modem emulator to troubleshoot, identifying and resolving high-speed data problems, recognizing proper application of house amplifiers and connecting a wireless router to a cable modem