Delivery: Online
College Credit: 3 credit hours
Estimated Length: 30 seat hours
Price: $685
Course Assessment/Equivalency Exam: $120
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The Installer course is the foundation for NCTI’s Technical Career Path, as well as an essential preparation for the Broadband Digital Installer and Installer Technician courses. Beginning with a comprehensive overview of a broadband cable system, the course provides the student with a working knowledge of the system from the signal sources to the customer premises equipment, while teaching the student proper installation and troubleshooting techniques. This course discusses transmission mediums—Wi-Fi and Multimedia over Coax Alliance (MoCA) and quad play technologies such as video, voice, data and home security services. The student will also learn the processes and procedures surrounding digital signal tests and measurements. Specific references to more than 50basic safety standards (OSHA and ANSI) as well as electrical codes (NEC and NESC) are made throughout the course.
Completion Time:
The estimated completion time for this course is 30 hours. The maximum allotted time is four months from enrollment.
Benefits:
- learn about processes, techniques and equipment to function as a tap-to-customer premises installer
- effectively troubleshoot commonly occurring broadband cable drop problems and their impact on analog and digital signals
- understand safe installation practices
- be able to explain the differences in programming services to the customer
- receive an industry-recognized NCTI certificate of graduation
- earn three hours of college credit
- use this course to help prepare for SCTE’s Broadband Premises Installer certification
- receive credit towards NCTI Master Technician certification
- receive credit toward NCTI Master Installer certification
Upon completing this course, students will be able to:
- understand the operation of a broadband cable system
- understand the safety regulations, customer service requirements, functions of drop components and connection/interface of customer premises equipment in a broadband drop system
- identify customer concerns and solve customer problems
- correctly use and maintain all required installation hand and power tools
- fully understand required ladder inspections and practice safe ladder handling techniques
- thoroughly comprehend the required pole climbing safety inspections and safe pole climbing procedures
- identify features and control components, perform measurements and maintain digital multi meters and signal level meters
- understand F-connectors and install various indoor and environmentally sealed F-connectors
- safely and correctly perform single resident aerial and underground installations from the tap to the customer premises equipment, following all pertinent safety regulations and recommended practices/procedures
- interpret digital measurements to evaluate digital signal quality
- examine the fundamentals of coaxial drop cable, fiber-optic drop cable, twisted-pair cable, Wi-Fi and MoCA technologies
Outline:
Broadband Technology Overview
Explaining network architecture, analyzing frequency, channels and power, examining analog and digital signals and understanding bandwidth
Transmission Mediums
Examining the fundamentals of coaxial drop cable, fiberoptic drop cable and twisted-pair cable, describing Wi-Fi technology, Multimedia over Coax Alliance (MoCA) and the function of drop passives and actives
Quad-Play Technologies
Understanding various digital television formats and displays available to customers, describing recording and playing devices, examining high-speed data, data delivery and hardware and discussing IP voice services and home security systems
Safe Installation Practices
Examining personal protective equipment, ladder safety equipment, pole climbing safety equipment, evaluating the foreign voltage detector, understanding OSHA standards and discussing fiber-optic drop safety
Company Vehicle and Installation Tools
Discussing company vehicle use and examining installation tools and test equipment
Accessing Aerial Plant
Understanding the aerial plant and discussing ladder safety, proper climbing techniques and how to use a bucket truck
Exterior Coaxial Cable Craftsmanship
Examining first steps to quality work, understanding how to install underground cable and aerial cable, identifying drop installation best practices and understanding how to mount splitters, attach the drop to the premises and bond the drop
Interior Coaxial Cable Craftsmanship
Examining interior cable routing and how to fish walls, examining how to connectorize drop cable and discussing multiple dwelling unit installations
Troubleshooting the Drop
Analyzing the troubleshooting process and examining ingress, egress and filters
Fiber-Optic Drop Installation
Describing fiber termination methods and fiber connection methods from the tap to the home, understanding how to secure the drop in the SDU box and connect the drop via pre-connectorized fiber jumper
Customer Service Essentials
Identifying internal vs. external customers, examining communication skills, examining personal standards, customer retention, effective customer interactions and stress management
Work Order: Video Services Installation
Examining video services equipment and diagnostics, identifying how to connect video services, understanding television services and controls, discussing customer education and troubleshooting video problems
Work Order: High-Speed Data Services Installation
Discussing site surveys, analyzing Ethernet, examining wiring/design topologies, modems, computer/HSD device setup and wiring errors and troubleshooting HSD
Work Order: Voice Services Installation
Understanding voice services installation and telephone installation, describing tools, connectors and cordage in telephone wiring, examining alarm systems, identifying and testing common devices used on home telephone networks and troubleshooting IP voice installation
Work Order: Home Security Installation
Understanding unique customer service situations, identifying how to install home security systems and examining how to finish the installation.