Delivery: Online | Est. Length: 16 Seat Hours | Price: $550.00
Course Overview
The NCTI Introduction to Telecom Operations course is the definitive guide for the modern telecom technician. While the industry is moving toward fiber, copper pair networks still form the backbone of critical infrastructure.
This course bridges the gap between the past and the future. Students will master the Electronic Principles (Voltage, Current, Resistance) required to understand how a copper network functions, while also learning to install and troubleshoot modern services like Digital Subscriber Line (DSL), Voice over IP (VoIP), and Passive Optical Networks (PON). The curriculum follows the signal path from the Central Office (CO) through the Cross-Connect Box, all the way to the Network Interface Device (NID) at the customer premises.
Who Should Attend:
- Telecom Technicians
- DSL Installers
- OSP Maintenance Crews
- Technicians transitioning from Coax to Twisted Pair
What You Will Learn
Upon completion, students will be able to install and repair services across the full telecom spectrum—from Plain Old Telephone Service (POTS) to Fiber-to-the-Premises (FTTP).
Core Competencies:
- Safety Mastery: Apply OSHA standards for PPE, manhole safety, bucket truck operation, and use Foreign Voltage Detectors (FVD) to prevent electrical shock.
- Electronic Fundamentals: Use Ohm’s Law to calculate power, voltage, and resistance, and convert values using scientific notation.
- Network Architecture: Compare legacy Copper Design with modern DSL Components and PON Topologies to understand how internet traffic is delivered.
- Installation Skills: Execute proper jumper placement in the Main Distribution Frame (MDF) and Cross-Connect Box, and install NIDs at the customer premises.
- In-Home Networking: Install twisted-pair inside wiring, configure DSL Modems, and set up VoIP services.
- Troubleshooting: Perform wideband spectral analysis and impulse noise testing to isolate trouble to the DSLAM, LAN/WAN, or physical copper plant (bridged taps/load coils).
Certification and Benefits
Bridge the Gap Between Copper and Glass
This course ensures technicians can maintain the century-old copper infrastructure that still generates revenue, while preparing them for the fiber future.
Additional Benefits:
- Certification Path: Credits apply toward the NCTI Telecom Specialist certification.
- Industry Recognition: Receive the NCTI Certificate of Graduation.
- Comprehensive Scope: Covers the entire service loop, from the Central Office to the living room jack.
Course Outline
Module 1: Safety and Electronics
- Operational Safety: PPE, Ladders, Manholes, and Vehicle Safety.
- Electronics: Ohm’s Law, Power Equations, and Electrical Characteristics.
Module 2: Network Design (Copper & Fiber)
- Copper Cable design and behavior.
- DSL & PON: Components, topologies, and network design.
Module 3: Service Installation
- Central Office: MDF and Jumper installation.
- OSP: Cross-Connect Boxes and Serving Terminals.
- Premises: NID installation and Inside Wiring (POTS/VoIP).
Module 4: Maintenance and Repair
- Testing: AC/DC Voltage, Resistance, Capacitance, and Longitudinal Balance.
- Troubleshooting: DSL Synchronization, Noise Testing, and Trouble Isolation (LAN/WAN/DSLAM).