NCTI

Train up

Delivery: Online

Course Length: 16 seat hours
Price: $510.00

 

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The Introduction to Telecom Operations course is designed for the telecom technician. Copper pair networks can provide modern services over an infrastructure that is over a century old, while still providing plain old telephone service (POTS). The course explains basic safety practices according to OSHA, and basic electronics such as voltage, power, current, and resistance. These electronic principles are foundational to the understanding of how a copper network works. In addition to POTS, the course teaches installation and troubleshooting of digital subscriber line (DSL), voice over IP (VoIP), and passive optical network (PON) fiber to the premises (FTTP).

Completion Time:

The estimated completion time for this course is 16 hours. The maximum allotted time is four months from enrollment.

Benefits:

  • receive an industry-recognized NCTI certificate of graduation
  • receive credit toward NCTI Telecom Specialist certification

Upon completing this course, students will be able to:

  1. examine the proper use of personal protective equipment (PPE) and how to inspect them
  2. describe the features of the foreign voltage detector, and how to use it to detect electrical hazards
  3. describe the characteristics of the various types of ladders and pole climbing equipment and how to safely use them
  4. outline company vehicle use and distracted driving guidelines
  5. describe the features of a bucket truck and safety practices when working in and around manholes
  6. convert volts, amperes, ohms, and watts into values using scientific notation and metric prefixes
  7. explain how to use Ohm’s law to perform calculations
  8. identify equations used to perform various power calculations
  9. examine the types and behaviors of copper cable designs and how installation affects the design
  10. compare DSL components and how they have improved over time
  11. analyze DSL network design and components and how they operate together to deliver Internet traffic to the subscriber
  12. examine the features of a passive optical network and how it improves the speed of the network service to the customer
  13. identify best practices for installing small diameter conductors and how terminals are used at the central office
  14. explain the characteristics of the main distribution frame and how to place jumpers in the MDF
  15. describe the purpose and characteristics of the cross-connect box, how to make terminations, and how to install jumpers
  16. describe the types and characteristics of serving terminals and best practices for accessing them at the customer’s drop
  17. examine the function, features, and layout of the network interface device, and how to properly install it to the customer premises
  18. identify the different types of inside wiring and how to correctly install wiring and jacks
  19. identify the different types of DSL modems and how to place, install, and configure the modems to match customer circuit settings
  20. explain the features of POTS and best practices for installing a telephone that is working properly
  21. examine the technology for VoIP used for transporting telephone conversations
  22. explain troubleshooting processes for Internet, POTS, and VoIP services
  23. explain how to test and troubleshoot AC and DC voltage, resistance, capacitance, longitudinal balance, load coil, and bridged tap
  24. describe how to perform DSL synchronization, wideband spectral analysis, and wideband impulse noise testing and determine pass/fail results
  25. describe how to isolate and resolve in-home or central office issues
  26. describe how to isolate and resolve trouble to LAN or WAN
  27. describe how to isolate and resolve trouble to digital subscriber line access multiplexer or modems

Outline:

Operational Safety

Examining personal protective equipment, evaluating the foreign voltage detector, evaluating ladder safety, evaluating pole climbing safety equipment, using a bucket truck, manhole safety and analyzing company vehicle use

Using Ohm’s Law for Power and Energy

Describing basic electrical characteristics, working with ohm’s law and solving power equations

Copper Cable and Network Design

Copper cable design and copper cable network design

Digital Subscriber Line and Passive Optical Networks

Telecom operations, DSL network design and components and passive optical network topologies

Service Installation: Central Office to Cross-Connect Box

Installing and connecting wires, main distribution frame and jumper installation and cross-connect box and jumper installation

Service Installation: Serving Terminals to Network Interface Device

Serving terminals, installing drops and network interface device installation

In-Home Installation

Inside twisted copper and jack installation, DSL modem installation, plain old telephone service installation, voice over Internet protocol, installation tools and service test and quality check

Basic Maintenance and Repair

Narrowband/physical equipment test and results analysis, broadband/DSL test equipment and results analysis, inside or outside trouble isolation and resolution, LAN or WAN trouble isolation and resolution and DSLAM and DSL modem trouble isolation and resolution