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Negotiation & Conflict Resolution

Delivery: Online

College Credit: 3 credit hours

Estimated Length: 45 seat hours 
Price:$1,035.00

 

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Negotiation and Conflict Resolution presents proper techniques in negotiation and conflict resolution. Key practices that determine successful negotiation are explored. This course covers principles of conflict resolution including business policies, accepted business practices contracts, labor union contracts, pay raises and starting salaries.

IMPORTANT: Please visit the College Hub for course start and end dates.  

Please note: Prices are set by Arapahoe Community College and are subject to change. In the event of a discrepancy between the price shown here and the price charged during a given semester, the current semester price will prevail. For questions about pricing and participation in the college program, please call our Care team at 866.575.7206 or email customercare@ncti.com. 

Delivery:

Learning takes place with an instructor in an online classroom and will include homework activities and weekly assignments.

Completion Time:

This is a 10-week accelerated course which will require weekly assignments and periodic online communication with an instructor. Visit link above for course start and end dates. Please note, this course is not eligible for extensions.

Benefits:

  • know the skills that enable them to bypass personal differences and to open up to possibilities
  • learn how to transform problems into creative opportunities
  • be able to apply strategies to attack the problem, not the person
  • demonstrate ways to help conflicting parties to move toward a solution
  • develop a negotiation and conflict resolution style that builds healthy relationships and gains people’s trust
  • earn three hours of college credit
  • receive an industry-recognized NCTI certificate of graduation

Upon completing this course, students will be able to:

  1. analyze the nature of negotiation
  2. examine strategy and tactics of distributive bargaining
  3. review strategy and tactics of integrative negotiation
  4. review pre-negotiation essentials
  5. review dealing with negotiation breakdowns
  6. review communication in negotiation
  7. assess the social context of negotiation
  8. review negotiation in groups
  9. evaluate power in negotiation
  10. assess third-party interventions
  11. analyze ethics in negotiation
  12. appraise global negotiation

Outline:

Nature of Negotiation
Strategy and Tactics of Distributive Bargaining
Strategy and Tactics of Integrative Negotiation
Pre-negotiation Essentials
Dealing with Negotiation Breakdowns
Communication in Negotiation
Social Context of Negotiation
Negotiation in Groups
Power in Negotiation
Third-Party Negotiation
Ethics in Negotiation
Global Negotiation

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