• Skip to primary navigation
  • Skip to main content
  • Skip to footer
NCTI

NCTI

Powers frontline performance

  • Content Solutions
    • NCTI Courses
      • All Technical
        • 5G & Wireless
      • Customer Care
      • Leadership
      • General Education
    • Custom Content
    • Learning Delivery
  • Certifications
    • Master Technician
    • Master Representative
    • Emerging Leader
    • Master Dispatcher
    • Telecom Specialist
  • College Program
    • Broadband Technology
    • Customer Care
    • Broadband Leadership
  • Hall of Fame
  • About
    • Our Team
    • News & Announcements
  • Support
    • Contact
    • Ask an Instructor
    • FAQs
    • Resources
  • Login

Negotiation & Conflict Resolution

Delivery: Online

College Credit: 3 credit hours

Estimated Length: 45 seat hours 
Price: $975.00

 

Add to My Account    Create New Account

 

Negotiation and Conflict Resolution presents proper techniques in negotiation and conflict resolution. Key practices that determine successful negotiation are explored. This course covers principles of conflict resolution including business policies, accepted business practices contracts, labor union contracts, pay raises and starting salaries.

IMPORTANT: Please visit the ACC Schedule of Classes for course start and end dates.  

Delivery:

Learning takes place with an instructor in an online classroom and will include homework activities and weekly assignments.

Completion Time:

This is a 10-week accelerated course which will require weekly assignments and periodic online communication with an instructor. Visit link above for course start and end dates. Please note, this course is not eligible for extensions.

Benefits:

  • know the skills that enable them to bypass personal differences and to open up to possibilities
  • learn how to transform problems into creative opportunities
  • be able to apply strategies to attack the problem, not the person
  • demonstrate ways to help conflicting parties to move toward a solution
  • develop a negotiation and conflict resolution style that builds healthy relationships and gains people’s trust
  • earn three hours of college credit
  • receive an industry-recognized NCTI certificate of graduation

Upon completing this course, students will be able to:

  1. analyze the nature of negotiation
  2. examine strategy and tactics of distributive bargaining
  3. review strategy and tactics of integrative negotiation
  4. review pre-negotiation essentials
  5. review dealing with negotiation breakdowns
  6. review communication in negotiation
  7. assess the social context of negotiation
  8. review negotiation in groups
  9. evaluate power in negotiation
  10. assess third-party interventions
  11. analyze ethics in negotiation
  12. appraise global negotiation

Outline:

Nature of Negotiation
Strategy and Tactics of Distributive Bargaining
Strategy and Tactics of Integrative Negotiation
Pre-negotiation Essentials
Dealing with Negotiation Breakdowns
Communication in Negotiation
Social Context of Negotiation
Negotiation in Groups
Power in Negotiation
Third-Party Negotiation
Ethics in Negotiation
Global Negotiation

Footer

Follow Us on Social Media!

  • Email
  • Facebook
  • LinkedIn
  • Twitter
  • YouTube

Can’t Find It?

Generic selectors
Exact matches only
Search in title
Search in content
Post Type Selectors

 

©2023 Jones/NCTI®, Inc.
All rights reserved.

Terms of Use | Privacy Policy

 

6855 South Havana Street, Suite 300,
Centennial, CO 80112 USA