College Credit: 3 credit hours
Estimated Length: 45 seat hours
Negotiation and Conflict Resolution presents proper techniques in negotiation and conflict resolution. Key practices that determine successful negotiation are explored. This course covers principles of conflict resolution including business policies, accepted business practices contracts, labor union contracts, pay raises and starting salaries.
IMPORTANT: Please visit the ACC Schedule of Classes for course start and end dates.
Learning takes place with an instructor in an online classroom and will include homework activities and weekly assignments.
This is a 10-week accelerated course which will require weekly assignments and periodic online communication with an instructor. Visit link above for course start and end dates. Please note, this course is not eligible for extensions.
- know the skills that enable them to bypass personal differences and to open up to possibilities
- learn how to transform problems into creative opportunities
- be able to apply strategies to attack the problem, not the person
- demonstrate ways to help conflicting parties to move toward a solution
- develop a negotiation and conflict resolution style that builds healthy relationships and gains people’s trust
- earn three hours of college credit
- receive an industry-recognized NCTI certificate of graduation
Upon completing this course, students will be able to:
- analyze the nature of negotiation
- examine strategy and tactics of distributive bargaining
- review strategy and tactics of integrative negotiation
- review pre-negotiation essentials
- review dealing with negotiation breakdowns
- review communication in negotiation
- assess the social context of negotiation
- review negotiation in groups
- evaluate power in negotiation
- assess third-party interventions
- analyze ethics in negotiation
- appraise global negotiation