• Skip to primary navigation
  • Skip to main content
  • Skip to footer
NCTI logo image

NCTI

Train up

  • Content Solutions
    • NCTI Courses
      • All Technical
        • 5G & Wireless
      • Customer Care
      • Leadership
      • General Education
    • Custom Content
    • Learning Delivery
  • Certifications
    • Master Technician
    • Master Representative
    • Emerging Leader
    • Master Dispatcher
    • Telecom Specialist
  • College Program
    • Broadband Technology
    • Customer Care
    • Broadband Leadership
  • Hall of Fame
  • About
    • Our Team
    • News & Announcements
  • Support
    • Contact
    • FAQs
    • Resources
  • Login

Operations Center Technical Support III

Delivery: Online

Estimated Length: 40 seat hours
Price: $910

 
Add to My Account    Create New Account
 

This course provides network operations center personnel with invaluable information on the coaxial distribution system and teaches the necessary AC (alternating current) electronic theory and application needed to perform in-depth troubleshooting of the broadband network. Network technicians will also learn the fundamentals of maintaining network reliability in the return path. The course concludes with a thorough exploration of the fiber-optic system, including optical node operations, design topologies, basic testing methods and restoration. 

Completion Time:

The estimated completion time for this course is 40 hours. The maximum time allowed is four months from enrollment.

Benefits:

  • receive credit toward NCTI Customer Care Master Representative certification
  • receive credit toward NCTI Master Dispatcher certification
  • receive an industry-recognized NCTI certificate of graduation

Upon completing this course, students will be able to:

  1. understand and apply AC electronic theory
  2. explain the theory of tap and passive equipment operation in the coaxial distribution system
  3. describe and apply the theory of operation for power supplies and RF (radio frequency) amplifiers
  4. describe the return path signal flow and major transmission elements
  5. explain the concept and effects of noise funneling on the return path
  6. discuss procedures for improving overall return path performance
  7. explain sources of return path impairments and learn troubleshooting techniques
  8. describe and apply the theory of operation for forward and return optical receivers
  9. describe and apply fiber-optic topologies and design requirements
  10. explain the process of fiber-optic fault location using the OTDR (optical time-domain reflectometer)
  11. outline both emergency and permanent optical system restoration procedures

Outline:

Distribution System Overview

Applying basic electronics to distribution systems, comparing distribution system architectures, examining distribution system transmission equipment, measuring system vital signs and faults and troubleshooting signal problems and outages

Alternating Current

Understanding AC and AC power and recognizing AC waveforms

Understanding AC Waveform Fundamentals

Examining AC waveform characteristics and expressing AC waveform values

Resistive AC Circuits

Understanding basic relationships, eddy currents and the skin effect; solving sample problems

Inductance and Transformers

Investigating induction, inductance, inductors and transformers

Capacitance

Capacitance and capacitors

RF Directional Couplers and Power Inserters

Explaining directional couplers and power inserters

Working with RF Taps

Identifying types of taps and RF tap mechanical components, examining tap electrical characteristics, understanding the theory of tap operation and considering RF tap system design criteria

Understanding Fiber Optics and HFC (Hybrid-Fiber-Coaxial) Networks

Introducing fiber optics, constructing fiber networks, the evolving HFC network and optimizing the HFC network

Transmitting and Receiving Optical Signals

Studying optical transmitters, understanding optical receivers and transmitting optical signals, using amplifiers, repeaters and regenerators

Understanding Fiber Optic Network Design

Establishing network design guidelines, analyzing the network design route and discussing network documentation

Return Path Operations Overview

Understanding signal flow in the return path, identifying common technical issues and maintaining the return path

Introducing Return Path Fundamentals

Describing the return path, investigating how the reverse path works and examining the return path in the drop system

Troubleshooting the Return Path

Describing return path test equipment, troubleshooting the return path in the drop system and using the spectrum analyzer to troubleshoot the HFC network

Maintaining Return Path Signals

Describing return path amplitude levels, setting return amplifier levels and balancing the return path

Examining Signals in the Return Path

Modulating return path signals, examining spectrum sharing technologies and analyzing return path carriers

Examining the Optical Return Path

Introducing optical return technologies, optimizing optical return path performance and introducing optical return path multiplexing

Trunk System Overview

Understanding system design symbols and architectures, constructing and powering the cable plant, examining transmission components, and verifying plant reliability

Presenting OTDR Basics

Introducing OTDRs, describing OTDR types and examining OTDR features

Planning Fiber-Optic Restorations

Explaining a fiber restoration plan, understanding causes of optical failures and planning efficiently and effectively for fiber restorations

Footer

Follow Us on Social Media!

  • Email
  • Facebook
  • LinkedIn
  • Twitter
  • YouTube

Can’t Find It?

Generic selectors
Exact matches only
Search in title
Search in content
Post Type Selectors

NCTI logo image

 

©2024 Jones/NCTI®, Inc.
All rights reserved.

Terms of Use | Privacy Policy

 

7807 E. Peakview Ave.

Ste. 450

Centennial, CO 80111 USA