Delivery: Online
Estimated Length: 20 seat hours
Price: $350
QSI provides the fundamental knowledge to install both basic and advanced video products, high-speed data and telephony. Technicians will rapidly develop the foundational skills needed to increase their productivity, decrease their repeat trouble calls and improve their on-time guarantee. Delivered in an interactive format, QSI presents the necessary knowledge on triple play services as well as providing fundamental knowledge on Wi-Fi and MoCA.
Completion Time:
The estimated completion time for this course is 20 hours. The maximum allotted time is four months from enrollment.
Benefits:
- learn about processes, techniques and equipment to function as a tap-to-customer premises installer
- effectively troubleshoot commonly occurring broadband cable drop problems and their impact on analog and digital signals
- understand safe installation practices
- be able to explain the differences in programming services to the customer
- receive an industry-recognized NCTI certificate of graduation
Upon completing this course, students will be able to:
- understand the operation of a broadband cable system
- understand the safety regulations, customer service requirements, functions of drop components and connection/interface of customer premises equipment in a broadband drop system
- identify customer concerns and solve customer problems
- correctly use and maintain all required installation hand and power tools
- fully understand required ladder inspections and practice safe ladder handling techniques
- thoroughly comprehend the required pole climbing safety inspections and safe pole climbing procedures
- identify features and control components, perform measurements and maintain digital multi meters and signal level meters
- understand F-connectors and install various indoor and environmentally sealed F-connectors
- safely and correctly perform single resident aerial and underground installations from the tap to the customer premises equipment, following all pertinent safety regulations and recommended practices/procedures
- interpret digital measurements to evaluate digital signal quality
- examine the fundamentals of coaxial drop cable, twisted-pair cable, Wi-Fi and MoCA technologies
Outline:
Broadband Technology and Transmission Overview
Explaining Network Architecture, Examining Digital Signals, Examining Coaxial Drop Cable Fundamentals, Analyzing Twisted-Pair Cable Fundamentals, Explaining Home Networking Options, Examining Drop Passives and Actives
Triple-Play Technologies
Analyzing Television Technology, Examining High-Speed Data, Introducing IP Voice, Installing IP Voice
Exterior Coaxial Cable Craftsmanship
Examining First Steps to Quality Work, Installing Underground Cable, Installing Aerial Cable, Identifying Drop Installation Best Practices, Mounting Splitters , Attaching the Drop to the Premises, Bonding the Drop
Interior Coaxial Cable Craftsmanship
Examining Interior Cable Routing, Connectorize Coaxial Drop Cables, Examining Multiple Dwelling Unit Installations
Troubleshooting the Drop
Analyzing the Troubleshooting Process, Analyzing Ingress and Egress
Customer Service Essentials
Describing Customer Relations, Examining Communication Skills, Explaining Personal Standards, Examining Customer Retention, Identifying Effective Customer Interactions, Evaluating Stress Management
Installation Tools and Testing Equipment
Examining Installation Tools, Analyzing Testing Equipment
Accessing Aerial Plant
Introduction to Accessing the Aerial Plant, Before Ascending the Ladder, Climbing and Working on a Ladder, Descending the Ladder