Delivery: Online | Est. Length: 10 Seat Hours | Price: $455.00
Course Overview
The NCTI Business Services for Technicians course is designed for broadband professionals transitioning from residential work to the high-stakes environment of commercial services.
Installing for businesses requires a higher level of precision, different equipment, and a unique set of protocols. This course provides a comprehensive roadmap for installing and troubleshooting Business Class Data, Video, and Voice services. From navigating complex equipment rooms to managing Demarcation Points and deploying Enterprise Wi-Fi on the 6 GHz band, technicians will learn to meet the rigorous demands of Small to Medium Businesses (SMBs) and large enterprises.
Who Should Attend:
- Commercial Installers
- Business Services Technicians
- Field Supervisors managing B2B accounts
What You Will Learn
Upon completion, students will be able to perform professional site surveys, execute commercial installations, and troubleshoot complex multi-service networks.
Core Competencies:
- Site Preparation: Conduct professional site surveys, identify equipment room requirements, and master bonding, grounding, and demarcation point management.
- Commercial Data: Install and troubleshoot business networks, creating accurate problem statements and verifying throughput.
- Business Video: Configure commercial video distribution systems and local content insertion hardware.
- Voice Systems: Explain the operation of legacy PBX systems vs. modern Business Class VoIP and troubleshoot voice quality issues.
- Enterprise Wi-Fi: Design high-density wireless networks using Wi-Fi 6 (6 GHz), mitigate interference (CCI), and deploy centralized Access Points (APs) with Power over Ethernet (PoE).
- Security & Authentication: Implement WPA3, PPSK, and 802.1X authentication using RADIUS servers for secure business networks.
Certification and Benefits
Advance to Senior Master Technician
This course is a critical step in your career ladder, providing credit toward the prestigious NCTI Senior Master Technician certification.
Additional Benefits:
- Industry Recognition: Receive the NCTI Certificate of Graduation.
- Holistic Training: Covers the “Triple Play” of services plus the latest in wireless technology.
- Flexible Learning: 10 hours of specialized content available online for up to four months.
Course Outline
Module 1: Introducing Business Class Services
- Customer visit preparation and professionalism.
- Conducting Site Surveys.
- Drops, Bonding, Grounding, and Demarcation Points.
- Common equipment and equipment room best practices.
Module 2: Business Class Data
- Installation techniques for business data networks.
- Troubleshooting methodologies and tools.
Module 3: Business Class Video
- Commercial video distribution methods.
- Local content video insertion.
- Verification and troubleshooting strategies.
Module 4: Business Class Voice
- Legacy telephone systems vs. modern VoIP.
- Installation and troubleshooting of voice services.
Module 5: Commercial Wi-Fi Installation
- Hardware: Commercial Access Points (APs) and PoE networks.
- Spectrum: 5 GHz vs. 6 GHz planning and wave propagation.
- Security: Enterprise security (WPA3/RADIUS) and disabling AP LEDs.
- Optimization: Mitigating Co-Channel Interference (CCI) and centralized management.