| Course Name | Delivery | Seat Hours | College Credits | Associated Certifications/ Degrees |
|---|---|---|---|---|
| A Manager's Guide to Superior Customer Service | Online | 3 | ||
| Advanced High-Speed Data Customer Service | Online | 40 | 3 | NCTI Master Representative NCTI Master Dispatcher ACC Customer Care Certificate ACC Broadband Technology and Communications Associate Degree |
| Basic Broadband Troubleshooting | Online | 14 | 3 | NCTI Master Representative NCTI Master Dispatcher ACC Customer Care Certificate ACC Broadband Technology and Communications Associate Degree |
| Broadband Network Overview | Online | 10 | 1 | NCTI Master Representative NCTI Master Dispatcher ACC Customer Care Certificate ACC Broadband Technology and Communications Associate Degree |
| Competitive Services | Online | 2 | NCTI Master Representative |
|
| Delivering Broadband Services | Online | 20 | 3 | NCTI Master Representative NCTI Master Dispatcher ACC Customer Care Certificate ACC Broadband Technology and Communications Associate Degree |
| Delivering Data | Online | 2 | ||
| Delivering Video | Online | 2 | ||
| Delivering Voice | Online | 2 | ||
| Excellence in Customer Service | Online | 20 | 3 | NCTI Master Representative NCTI Master Dispatcher ACC Broadband Technology and Communications Associate Degree |
| High-Speed Data Customer Service | Online | 16 | 2 | NCTI Master Representative NCTI Master Dispatcher ACC Customer Care Certificate ACC Broadband Technology and Communications Associate Degree |
| How Can I Help You? Customer Service Best Practices | Online | 1 | ||
| Operations Center Technical Support I | Online | 22 | NCTI Master Representative NCTI Master Dispatcher |
|
| Operations Center Technical Support II | Online | 48 | NCTI Master Representative NCTI Master Dispatcher |
|
| Operations Center Technical Support III | Online | 40 | NCTI Master Representative NCTI Master Dispatcher |
|
| Retaining Customers | Online | 2 | ||
| Selling Broadband Services | Online | 2 |