Customer Care Certificate and Degree Program
Certificate
Aspiring leaders in customer service expand communication and leadership skills to advance into supervisory or management roles.
| Business Writing | 1 Credit Hour |
| Cable Network Overview | 1 Credit Hour |
| Delivering Cable Services | 3 Credit Hours |
| Basic Broadband Troubleshooting | 3 Credit Hours |
| High-Speed Data Customer Service | 2 Credit Hours |
| Advance High-Speed Data Customer Service | 3 Credit Hours |
| Negotiation and Conflict Resolution | 3 Credit Hours |
| Principles of Sales | 3 Credit Hours |
| Organizational Communication | 3 Credit Hours |
| Group Communication | 3 Credit Hours |
Associate of Applied Science in Broadband Technology and Communication with a Specialization in Customer Care
Earn a two-year associate’s degree with our education partner, Arapahoe Community College, as you continue professional training.
Program Level Learning Outcomes
- Perform tasks of an upper level broadband customer care representative
- Practice general business principles
- Lead and manage customer care teams or departments in the broadband industry
- Exhibit professionalism as a customer care representative or leader
- Possess knowledge of the how and why broadband technology works
| General Education Requirements | Major/Core Courses | |||
| Technical Writing | 3 Credit Hours | Excellence in Customer Service | 3 Credit Hours | |
| or | Stress Management | 3 Credit Hours | ||
| College English Course | 3 Credit Hours | or | ||
| Technical Mathematics | 4 Credit Hours | College Psychology Course | 3 Credit Hours | |
| or | Cultural Diversity in Business | 3 Credit Hours | ||
| Higher-Level College Math Course | 4 Credit Hours | Time Management | 1 Credit Hour | |
| Interpersonal Communication | 3 Credit Hours | |||
| Introduction to PC Applications | 3 Credit Hours | |||
| Introduction to Business | 3 Credit Hours | |||
| Effective Supervision | 3 Credit Hours |
| Restricted Electives* | Specialization Courses | |||
| Intercultural Communication | 3 Credit Hours | Business Writing | 1 Credit Hour | |
| Principles of Sales | 3 Credit Hours | Cable Network Overview | 1 Credit Hour | |
| Business Communication and Report Writing | 3 Credit Hours | Delivering Cable Services | 3 Credit Hours | |
| Introduction to Marketing | 3 Credit Hours | Basic Broadband Troubleshooting | 3 Credit Hours | |
| Principles of Management | 3 Credit Hours | High-Speed Data Customer Service | 2 Credit Hours | |
| Computers and Broadband Modems | 3 Credit Hours | Advanced High-Speed Data Customer Service | 3 Credit Hours | |
| Broadband Digital Installer | 3 Credit Hours | Negotiation and Conflict Resolution | 3 Credit Hours | |
| Project Management in Organizations | 3 Credit Hours | Principles of Sales | 3 Credit Hours | |
| Organizational Communication | 3 Credit Hours | |||
| or | ||||
| Group Communication | 3 Credit Hours |
*Special note on restricted electives: If you previously obtained an AAS degree through the college program and are now pursuing a second AAS degree, please contact NCTI Customer Care before selecting your restricted electives. In some instances, restricted electives that were previously used to satisfy an AAS degree requirement cannot be used for a second AAS degree.